Quality Assurance Leader

4 weeks ago

Workington, Cumbria, United Kingdom The City & Guilds Group Full time
Quality Manager

We are excited to present a remarkable opportunity within our Quality team at The City & Guilds Group for a Quality Manager. This role is pivotal in ensuring the excellence of our services and products.

This is a permanent position, offering a standard workweek of 35 hours from Monday to Friday. The successful applicant will enjoy the benefits of working for a well-respected organization, along with a competitive salary and a comprehensive benefits package.

We seek an individual who excels in building strong relationships with our clients, as customer engagement is essential to this position. You will be responsible for fostering excellent connections with clients while prioritizing risk management in all aspects of our operations.

Your role will be vital in guiding and nurturing a team to achieve expertise in quality assurance methodologies across a diverse range of products and services globally. This expertise is crucial for us to fulfill our regulatory obligations and provide outstanding customer service.

You will lead a team and focus on developing their skills in quality assurance and risk management. Additionally, you will have several key objectives, and enhancing the performance of your team of specialists will be central to your success.

While your primary office will be based in our designated locations, you should be prepared to travel to other regional hubs or meet with clients as necessary. We offer flexible and hybrid working arrangements to accommodate various needs.

Please note that the job posting may close early based on the volume of applications received.

Appointments will be made based on merit.

We believe that diversity and inclusion are vital to our success, and it is the responsibility of everyone at The City & Guilds Group to uphold these values. We particularly encourage applications from underrepresented communities, including ethnic minority groups and individuals with disabilities.

About the Role

As a Quality Manager, you will be responsible for developing and implementing Quality Assurance frameworks across various products and services. You will leverage your leadership and management experience to cultivate a high-performing, effective, and agile team. Your team will be tasked with managing risk for our clients and will be held accountable for their decisions and actions.

You will design and deliver training programs, conduct training needs assessments, and build effective relationships and networks across the organization and with external stakeholders, including regulators and industry bodies. Collaborating with senior management, you will accurately plan budgets for the year, ensuring financial targets are met and costs are minimized where feasible.

You will be responsible for understanding and implementing regulatory requirements across both UK and international markets, working independently while supporting senior management in achieving the Quality team's objectives.

About You

The ideal candidate will be organized, self-motivated, resilient, and capable of thriving in a fast-paced environment. You should have prior experience in a similar leadership role within a quality-focused setting. We are looking for individuals who can coach and develop their team to achieve expertise in their respective fields while managing performance effectively.

Strong skills in designing and delivering training to internal teams are essential, along with excellent negotiation abilities and the capacity to engage an audience both internally and externally. Proficiency in IT and confidence with new technologies and systems are also required.

Our Mission

For over 145 years, The City & Guilds Group has collaborated with individuals, organizations, and economies to help them identify and develop the skills necessary for success. We recognize the transformative link between skills development, social mobility, and prosperity.

We partner with our clients to deliver work-based learning programs that enhance competency, supporting better opportunities for individuals, organizations, and society as a whole. Our flexible learning pathways promote lifelong employability, as we believe everyone deserves the chance to (re)train and (re)learn throughout their lives.

As a Royal Chartered Institute and charity, our mission is charitable in nature. We reinvest our surplus into enhancing our solutions across all brands to meet the evolving needs of organizations and industries. Through our foundation, we amplify our purpose by focusing on impactful social investments, recognition, and advocacy programs that eliminate barriers to employment and celebrate best practices.

At The City & Guilds Group, we are dedicated to unlocking the potential of individuals and organizations through skills development. We value diversity and equity, celebrating the unique perspectives and talents that individuals from various backgrounds contribute to our organization. We are committed to fostering an inclusive and equitable work environment where everyone can thrive.

What We Offer

We provide the opportunity to work in an innovative, engaging, and market-leading organization, with avenues to develop your existing skills and explore new ones.

Our benefits package typically includes a competitive base salary, 25 days of holiday plus bank holidays, pension contributions, private healthcare, volunteering opportunities, and much more.

We welcome discussions regarding flexible working arrangements, including work patterns, hours, or locations.

Next Steps

If you believe this role aligns with your skills and aspirations, we would be delighted to hear from you. Please submit your CV and complete our application form to express your interest.

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