Luxury Goods Sales Professional

7 days ago

Bury St, Suffolk, United Kingdom Hales Group Limited Full time

About the Role:

Hales Group Limited is seeking a highly skilled and experienced Senior Sales Advisor to join their team. As a Senior Sales Advisor, you will be responsible for providing exceptional customer service, guiding customers through the sales process, and supporting the sales team in managing customer queries and issues.

Main Responsibilities:

  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.
  • Sales Support: Assist the sales team in managing customer relationships, providing technical advice, and guiding customers through the sales process.
  • CRM Management: Update the CRM system with relevant customer information and daily activity, ensuring accurate and up-to-date records.
  • Sample Dispatch: Arrange for samples to be dispatched to customers, ensuring timely and efficient delivery.
  • Problem Resolution: Identify and resolve customer issues, providing solutions and alternatives when necessary.
  • Team Support: Assist the sales team in closing sales, providing guidance and support as needed.
  • Induction and Training: Assist with new starter inductions and training, ensuring a smooth transition for new team members.

Key Skills and Qualifications:

  • Experience: Minimum of 2 years sales experience, preferably in the luxury goods market.
  • CRM Experience: Experience in using a CRM system, with a strong understanding of customer relationship management.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Organizational Skills: Highly organized and able to prioritize tasks, with a strong attention to detail.
  • Technical Skills: Familiarity with Microsoft Office, with a strong understanding of sales and customer service software.

What We Offer:

  • Competitive Salary: A competitive salary, with opportunities for bonus and profit-sharing.
  • Benefits Package: A comprehensive benefits package, including optional pension scheme, additional leave through years of service, sick pay, and employee assistance program.
  • Development Opportunities: Opportunities for career development and growth, with a focus on employee training and development.
  • Company Culture: A friendly and welcoming company culture, with a focus on teamwork and collaboration.

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