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Senior Sales Consultant

2 months ago


Bury St, Suffolk, United Kingdom Hales Group Limited Full time

About the Role:

Hales Group Limited is seeking a highly skilled and experienced Senior Sales Advisor to join their team. As a Senior Sales Advisor, you will be responsible for providing exceptional customer service, guiding customers through the sales process, and supporting the sales team in managing customer queries.

Main Responsibilities:

  • Customer Service: Provide outstanding customer service, answering incoming sales calls, and resolving customer queries in a timely and professional manner.
  • Sales Support: Support the sales team in managing customer queries, creating quotations, processing payments, and arranging deliveries.
  • CRM Management: Update the CRM system with relevant client information and daily activity.
  • Problem Resolution: Resolve customer complaints and issues in a fair and timely manner.
  • Team Support: Support the sales team in closing sales, guiding the sales team in closing sales, and assisting with new starter inductions and training.

Key Skills and Qualifications:

  • Experience: Minimum of 2 years sales experience in a luxury goods market.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Organizational Skills: Highly organized and able to prioritize tasks effectively.
  • Technical Skills: Proficient in using CRM systems and Microsoft Office.

What We Offer:

  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: Optional pension scheme, additional leave through years of service, sick pay, company events, employee discount, employee assistance programme, free on-site parking, and purchase additional annual leave scheme.