Senior Sales Consultant

7 days ago


Bury St, Suffolk, United Kingdom Hales Group Limited Full time

About the Role:

Hales Group Limited is seeking a highly skilled and experienced Senior Sales Advisor to join their team. As a Senior Sales Advisor, you will be responsible for providing exceptional customer service, guiding customers through the sales process, and supporting the sales team in managing customer queries and issues.

Main Responsibilities:

  • Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.
  • Sales Support: Support the sales team in managing customer relationships, providing technical advice, and guiding customers through the sales process.
  • CRM Management: Update the CRM system with relevant customer information and daily activity, ensuring accurate and up-to-date records.
  • Sample Dispatch: Arrange for samples to be dispatched to customers, ensuring timely and efficient delivery.
  • Problem Resolution: Resolve customer complaints and issues in a professional and timely manner.
  • Team Support: Support the sales team in managing customer queries and issues, ensuring seamless customer service.

Key Skills and Qualifications:

  • Experience: Minimum of 2 years' experience in a sales environment, preferably in the luxury goods market.
  • Knowledge: Knowledge of interiors and experience in using CRM systems.
  • Skills: Excellent communication and organizational skills, with the ability to prioritize tasks and work in a fast-paced environment.
  • Education: Relevant qualifications or experience in sales and customer service.

What We Offer:

  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: Optional pension scheme, additional leave through years of service, sick pay, and employee assistance program.
  • Development Opportunities: Induction training and development opportunities for career growth.

About Us:

Hales Group Limited is a dynamic and growing company, committed to providing exceptional customer service and delivering high-quality products. We are seeking a highly skilled and experienced Senior Sales Advisor to join our team and contribute to our success.



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