Receptionist

10 hours ago


Colwyn Bay, Conwy, United Kingdom Betsi Cadwaladr University Health Board Full time
Job Summary

This fixed-term/secondment position is available for 6 months to meet the needs of the service.

An opportunity has arisen to work as a receptionist in the Nant Y Glyn Community Mental Health Team to cover maternity leave for a period of 6 months.

Main Duties

To provide comprehensive reception and clerical support for the Mental Health Service, demonstrating a courteous, professional, and sensitive manner at all times.

To be part of a cohesive and integrated admin function of the service, maintaining strict confidentiality and dealing with patients, carers, relatives, medical/clinical staff, and other service users with courtesy and discretion.

About the Role

This role requires the ability to speak Welsh, with a Welsh Speaker level 3 or above being essential.

The successful candidate will work alongside the multi-disciplinary team, supporting the provision of seamless care for the population of North Wales.

Requirements
  • Good standard of education - GCSE Maths and English Grade C or equivalent
  • NVQ Level 2 Customer Service/Business Administration, or equivalent knowledge and experience, or willingness to work towards
  • Knowledge of a range of administrative processes
  • Ability to prioritise workload, excellent communication skills, and ability to function under pressure and meet deadlines
  • Good knowledge of IT and Windows applications
  • Approachable and professional in dealing with people, able to deal with difficult/emotional situations, and flexible attitude towards duties and responsibilities
  • Friendly and efficient telephone manner, smart personal presentation, and ability to travel to meet the requirements of the post


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