Receptionist - Administrative Support

6 days ago


Colwyn Bay, Conwy, United Kingdom Betsi Cadwaladr University Health Board Full time
About the Role

We are seeking a highly organized and customer-focused Receptionist to provide administrative support to our Mental Health Team. As a key member of our team, you will be responsible for providing a comprehensive reception and clerical service, ensuring seamless care for our patients.

Key Responsibilities
  • Provide administrative support to the Mental Health Team, including answering phone calls, responding to emails, and managing correspondence.
  • Manage patient records, maintain confidentiality, and ensure accurate and timely data entry.
  • Assist with scheduling appointments, managing calendars, and coordinating travel arrangements.
  • Develop and maintain effective relationships with patients, carers, relatives, medical/clinical staff, and other service users.
  • Provide a high level of customer service, responding to queries and concerns in a professional and courteous manner.
Requirements
  • Good standard of education, including GCSE Maths and English Grade C or equivalent.
  • NVQ Level 2 Customer Service/Business Administration or equivalent knowledge and experience.
  • Ability to prioritize workload, manage time effectively, and work under pressure.
  • Excellent communication and interpersonal skills, with the ability to work as part of a team.
  • Good knowledge of IT and Windows applications, with the ability to learn new systems quickly.
  • Welsh language skills at level 3 or above, with the ability to communicate effectively with patients and colleagues.
What We Offer

We offer a competitive salary, comprehensive training, and opportunities for career development. As a valued member of our team, you will have access to a range of benefits, including a pension scheme, annual leave, and flexible working arrangements.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to promoting equality and diversity, and are proud to be a Disability Confident Employer.


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