Administrative Support Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full time

Job Summary

The Birmingham Community Healthcare NHS FT is seeking a highly organized and detail-oriented Administrative Support Specialist to join their team. As an Administrative Support Specialist, you will provide comprehensive administrative support to the Integrated Multi-Disciplinary Team, including typing of letters, minutes of meetings, and other documentation.

Main Duties of the Job

Implement and maintain central filing systems for patient records, patient information, care plan documentation, and staff documentation. Undertake office duties such as photocopying and replenishing information as required by the District Nurses. Answer non-clinical queries from clients and their relatives seeking advice from the Nursing Staff.

About Us

Birmingham Community Healthcare NHS FT has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. We deliver over 100 clinical services, in people's homes, health centres, clinics, and inpatient facilities. We deliver a wide range of services for children, young people, and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognized West Midlands Rehab Centre, and one of Europe's leading Dental Hospitals and School of Dentistry.

Person Specification

Qualifications

Essential

  • GCSE English Grade C or above or equivalent/or equivalent experience
  • GCSE Maths Grade C or above or equivalent/or equivalent experience
  • ECDL or equivalent IT qualification
  • NVQ Level 3, Diploma, or equivalent experience

Experience

Essential

  • Able to work to deadlines
  • Experience of Microsoft Word, Excel, and Outlook
  • Previous experience of administration and clerical work

Skills

Essential

  • Ability to communicate to a high level with a wide range of people
  • Ability to use tact and diplomacy when dealing with service users who may be distressed, emotional, and/or verbally aggressive
  • Proven Customer Care skills
  • Ability to handle people in a courteous and sensitive manner, taking into account individual needs
  • Able to multitask, prioritize workload, and use own initiative and good time management skills
  • Understanding and commitment to equal opportunities
  • High-level written communication skills
  • Understanding of the importance of confidentiality and the Data Protection Act


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