Overnight Operations Supervisor
1 month ago
About Us
Arora Hotels Limited is a distinguished name in the hospitality industry, known for creating memorable experiences in luxurious settings. Our property, Fairmont Windsor Park, is a stunning retreat set amidst 40 acres of picturesque English countryside, combining historic charm with contemporary sophistication. With 251 opulent rooms and suites, along with 7 exceptional dining venues, we pride ourselves on delivering an unparalleled culinary journey. Our wellness and spa facilities are thoughtfully designed to reflect the beauty of nature, complemented by cutting-edge conference amenities.
Your Role
As an Assistant Night Manager, you will be instrumental in managing the hotel’s overnight operations, ensuring that all departments uphold the highest standards of service and safety. Your adaptability and readiness to tackle any challenges will be vital in maintaining our reputation for excellence. Key responsibilities include:
- Delivering and sustaining outstanding customer service.
- Ensuring the security and safety of the hotel during night hours.
- Conducting regular health and safety inspections.
- Managing and addressing any incidents involving guests or staff.
- Providing operational assistance across various departments as required.
What We Are Looking For
- Strong communication and interpersonal skills.
- Meticulous attention to detail and a commitment to maintaining high standards.
- Proven leadership and motivational skills.
- Ability to remain resilient and proactive in problem-solving.
- Professional appearance and demeanor.
- Experience with Micros and Opera PMS is essential.
- Previous experience in a similar role within a five-star environment is highly desirable.
Benefits
We offer a competitive salary along with 28 days of holiday, which increases after five years of service. Additional benefits include:
- Complimentary meals during shifts.
- On-site parking available while on duty.
- Limited shuttle service between the hotel and major transport hubs.
- Discounted rates for friends and family at Arora Hotels.
- Food and beverage discounts.
- Holiday gifts and employee events.
- Referral bonuses.
- Cycle-to-work scheme.
- Discounts at UK attractions.
- Life assurance and wage stream options.
- Employee assistance programs.
- Recognition programs for outstanding performance.
- Awards for long service.
Career Growth
As we continue to expand, we are committed to providing opportunities for career advancement and professional development across our diverse properties and brands.
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