Night Operations Manager

2 weeks ago


Egham, United Kingdom Arora Hotels Limited Full time

About Our Hotel

Arora Hotels Limited is a leading hospitality company that operates a portfolio of luxury hotels across the UK. Our flagship property, Fairmont Windsor Park, is a 5-star hotel nestled in 40 acres of English countryside, offering an unparalleled dining experience and world-class amenities.

Job Summary

We are seeking an experienced Night Operations Manager to join our team at Fairmont Windsor Park. As a key member of our operations team, you will be responsible for overseeing the hotel's overnight operations, ensuring the highest standards of service and safety for our guests.

Key Responsibilities

  • Customer Service
    • Deliver exceptional levels of customer service to our guests, ensuring their needs are met and exceeded.
  • Security and Safety
    • Ensure the security of the hotel throughout the night, conducting regular checks and responding to any incidents or accidents.
  • Health and Safety
    • Conduct regular health and safety checks to ensure compliance with industry standards.
  • Operational Support
    • Provide operational support to all departments as needed, ensuring seamless service delivery.

Requirements

  • Leadership and Communication
    • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Attention to Detail
    • Exceptional attention to detail, with a focus on maintaining high standards of service and safety.
  • Problem-Solving
    • Strong problem-solving skills, with the ability to think critically and respond to unexpected situations.
  • Technical Skills
    • Micros and Opera PMS experience is a must, with a strong understanding of hotel operations systems.

What We Offer

As a Night Operations Manager at Arora Hotels Limited, you will enjoy a competitive salary, 28 days' holiday, and a range of benefits, including:

  • Free meals on duty
  • Complimentary on-site parking
  • Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station
  • Discounted employee friends & family rates at Arora Hotels
  • Food and beverage discounts
  • Christmas gifts and employee parties
  • Introduce a friend scheme
  • Cycle 2 work scheme
  • UK attraction discounts @ Merlin Entertainments
  • Taste card
  • Life assurance scheme
  • Wage stream
  • Employee assistance programme
  • Arora star employee recognition
  • Long service recognition award

Grow with Us

We are a rapidly growing company with exciting opportunities for career progression and development across our properties and brands. As a Night Operations Manager, you will have the opportunity to develop your skills and experience, working with a talented team of professionals who are passionate about delivering exceptional service and safety to our guests.



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