Night Operations Manager
2 weeks ago
About Our Hotel
Arora Hotels Limited is a leading hospitality company that operates a portfolio of luxury hotels across the UK. Our flagship property, Fairmont Windsor Park, is a 5-star hotel nestled in 40 acres of English countryside, offering an unparalleled dining experience and world-class amenities.
Job Summary
We are seeking an experienced Night Operations Manager to join our team at Fairmont Windsor Park. As a key member of our operations team, you will be responsible for overseeing the hotel's overnight operations, ensuring the highest standards of service and safety for our guests.
Key Responsibilities
- Customer Service
- Deliver exceptional levels of customer service to our guests, ensuring their needs are met and exceeded.
- Security and Safety
- Ensure the security of the hotel throughout the night, conducting regular checks and responding to any incidents or accidents.
- Health and Safety
- Conduct regular health and safety checks to ensure compliance with industry standards.
- Operational Support
- Provide operational support to all departments as needed, ensuring seamless service delivery.
Requirements
- Leadership and Communication
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Attention to Detail
- Exceptional attention to detail, with a focus on maintaining high standards of service and safety.
- Problem-Solving
- Strong problem-solving skills, with the ability to think critically and respond to unexpected situations.
- Technical Skills
- Micros and Opera PMS experience is a must, with a strong understanding of hotel operations systems.
What We Offer
As a Night Operations Manager at Arora Hotels Limited, you will enjoy a competitive salary, 28 days' holiday, and a range of benefits, including:
- Free meals on duty
- Complimentary on-site parking
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station
- Discounted employee friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme
- UK attraction discounts @ Merlin Entertainments
- Taste card
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora star employee recognition
- Long service recognition award
Grow with Us
We are a rapidly growing company with exciting opportunities for career progression and development across our properties and brands. As a Night Operations Manager, you will have the opportunity to develop your skills and experience, working with a talented team of professionals who are passionate about delivering exceptional service and safety to our guests.
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