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Overnight Hotel Manager

2 months ago

Egham, Surrey, United Kingdom Arora Hotels Limited Full time

About Arora Hotels Limited...

Arora Hotels Limited is a renowned hospitality group that prides itself on delivering exceptional experiences to its guests. Our flagship property, Fairmont Windsor Park, is a stunning retreat nestled in 40 acres of picturesque English countryside. This five-star hotel boasts 251 luxurious bedrooms and suites, complemented by 7 restaurants and bars that offer an unparalleled dining experience. The spa and wellness facilities are inspired by nature, and the hotel's state-of-the-art conference facilities make it an ideal destination for corporate events.

A Bit About the Role...

The Assistant Night Manager plays a pivotal role in overseeing the hotel's overnight operations, ensuring that the highest standards are maintained across all departments. This individual must be adaptable, able to handle any situation that may arise, and possess strong leadership and problem-solving skills. Their ability to perform under pressure is crucial in maintaining exceptional service and safety for our guests.

  • Deliver and maintain exceptional levels of customer service.
  • Ensure the security of the hotel throughout the night.
  • Conduct regular health and safety checks.
  • Manage and respond to any incidents or accidents involving guests or team members.
  • Provide operational support to all departments as needed.

Key Responsibilities...

  • Lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Develop and implement strategies to improve operational efficiency and guest satisfaction.
  • Collaborate with department heads to ensure seamless communication and coordination.
  • Identify and address potential issues before they become major problems.
  • Conduct regular audits to ensure compliance with company policies and procedures.

Requirements...

  • Excellent communication and interpersonal skills.
  • Exceptional attention to detail and a drive to maintain high standards.
  • Strong leadership and motivational abilities.
  • Ability to work effectively in a fast-paced environment.
  • Proven problem-solving and analytical skills.