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Night Operations Supervisor
2 months ago
About Arora Hotels Limited...
Arora Hotels Limited is a renowned hospitality group that prides itself on delivering exceptional experiences to its guests. Our flagship property, Fairmont Windsor Park, is a stunning retreat nestled within 40 acres of picturesque English countryside. This five-star hotel boasts 251 luxurious bedrooms and suites, complemented by 7 restaurants and bars that offer an unparalleled dining experience. The spa and wellness facilities are inspired by nature, and the hotel's state-of-the-art conference facilities make it an ideal destination for corporate events.
A Bit About the Role...
The Assistant Night Manager plays a pivotal role in overseeing the hotel's overnight operations, ensuring that the highest standards are consistently maintained across all departments. This individual must be adaptable, able to handle any situation that may arise, and possess strong leadership and problem-solving skills to maintain exceptional service and safety for our guests.
- Deliver and maintain exceptional levels of customer service, ensuring that every guest feels valued and cared for.
- Ensure the security and integrity of the hotel throughout the night, conducting regular checks to prevent any potential risks.
- Conduct thorough health and safety checks to guarantee a secure environment for guests and team members.
- Manage and respond to any incidents or accidents that may occur, providing prompt and effective support to those affected.
- Provide operational support to all departments as needed, ensuring seamless communication and collaboration.
What We're Looking For...
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
- Exceptional attention to detail and a drive to maintain high standards, ensuring that every aspect of the hotel's operations is of the highest quality.
- Strong leadership and motivational abilities, with the capacity to inspire and guide team members to deliver exceptional results.
