Customer Service Representative

6 days ago


Tamworth, Staffordshire, United Kingdom Pertemps Bond Full time

Job Summary

Pertemps Bond is seeking a highly skilled and experienced Customer Service Advisor to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner, resolving issues and concerns in a fair and efficient way.
  • Log customer interactions and updates into our in-house systems, maintaining accurate and up-to-date records.
  • Perform data entry duties, ensuring all customer information is accurately recorded and processed.
  • Liaise with our engineering team on a daily basis, coordinating efforts and ensuring seamless communication.
  • Create new customer accounts, processing all necessary documentation and information.

Requirements

  • Excellent communication skills, both written and verbal, with the ability to build strong relationships with customers.
  • Previous experience in a customer-facing role, preferably in an office-based environment.
  • Proficiency in computer systems and software, with the ability to learn new systems quickly.
  • Confident and professional telephone manner, with the ability to handle customer complaints and issues in a calm and composed way.

About Us

Pertemps Bond is a leading recruitment agency, dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.



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