Customer Service Representative
6 days ago
Job Summary
Pertemps Bond is seeking a highly skilled and experienced Customer Service Advisor to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner, resolving issues and concerns in a fair and efficient way.
- Log customer interactions and updates into our in-house systems, maintaining accurate and up-to-date records.
- Perform data entry duties, ensuring all customer information is accurately recorded and processed.
- Liaise with our engineering team on a daily basis, coordinating efforts and ensuring seamless communication.
- Create new customer accounts, processing all necessary documentation and information.
Requirements
- Excellent communication skills, both written and verbal, with the ability to build strong relationships with customers.
- Previous experience in a customer-facing role, preferably in an office-based environment.
- Proficiency in computer systems and software, with the ability to learn new systems quickly.
- Confident and professional telephone manner, with the ability to handle customer complaints and issues in a calm and composed way.
About Us
Pertemps Bond is a leading recruitment agency, dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.
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