Key Account Support Specialist

7 days ago

Ashford, Kent, United Kingdom Office Angels Full time
Key Account Support Role

As a Key Account Support professional, you will play a vital role in managing our client's worldwide customer portfolio within the food retail markets. This position requires strong analytical and communication skills to ensure seamless customer support and relationship building.

Responsibilities:
  • Act as the central point of contact for product support, contract and forecast follow-up, and other customer-related inquiries.
  • Develop and maintain accurate customer data and reports to inform business decisions and drive growth.
  • Collaborate with key account managers, customer service, and supply chain teams to ensure efficient follow-up and garner internal support for our customers.
  • Provide periodic and ad hoc reports on turnover, assortment, profitability, and custom reports for internal and customer use.
  • Support account managers by managing and analysing customer files, market data, and product portfolios, as well as preparing for customer meetings.
  • Assist with tenders and quotations preparation and follow-up in collaboration with account managers.
  • Coordinate reporting-related projects and serve as the main point of contact for customer-related questions.
  • Contribute to the implementation of business improvement initiatives.
Requirements:
  • A master's degree or relevant experience.
  • Experience in a customer service, inside sales, or sales support role in a large, fast-moving company.
  • Strong proficiency in building reports and analysing data.
  • Familiarity with new IT systems, preferably SAP, and advanced Excel knowledge. Experience with Power BI is advantageous.
  • Exceptional customer service skills and a commercial mindset.
  • Proactive and self-motivated, with a focus on building successful customer relationships.

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