Key Account Support Specialist

4 weeks ago


Ashford, Kent, United Kingdom Contract Personnel Limited Full time

Contract Personnel Limited is seeking a highly skilled professional to provide exceptional support to our client's sales team as a Key Account Support Specialist.

The ideal candidate will have a strong background in customer service and sales support, with experience in working with key accounts and providing proactive support to ensure customer satisfaction.

Key Responsibilities:

  • Act as the central point of contact for product support, contract, and forecast follow-ups.
  • Regularly interact with key account managers, retail, customer service, and supply chain departments to gain internal support for customers.
  • Provide periodic and ad-hoc reports on turnover, assortment, profitability, and customized reports for internal use and for the customer.
  • Maintain retailer's product management systems.
  • Proactively support account managers by analyzing customer files, market data, product portfolios, and preparing customer meetings.
  • Monitor, prepare, and follow up on tender applications and quotations.
  • Translate topics from supply chain/purchasing to illustrate sales impact.

Required Skills and Attributes:

  • A Master's degree or relevant experience.
  • 5-year experience in a large, fast-moving company in a customer service, inside sales, or sales support role.
  • Building reports and analyzing data is a key skill.
  • Experience with new IT systems (preferably SAP) and advanced Excel knowledge.
  • Customer contact and delivering service are essential.
  • A commercial, client-focused mindset is a must-have.
  • Proactive and able to think on an international level.
  • Eager to learn, develop, and be developed.
  • Flexible and a multitasker.
  • Think in a solution and process-oriented way.
  • A positive attitude about the company's future and a passion for winning.

Hours are 8am - 5pm, Monday to Friday, with 1 hour unpaid for lunch.



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