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Global Retail Key Account Support Specialist

4 weeks ago


Ashford, Kent, United Kingdom Office Angels Full time

Job Title: Global Retail Key Account Support Specialist

Job Summary: We are seeking a highly skilled Global Retail Key Account Support Specialist to join our team at Office Angels. As a key member of our sales support team, you will play a crucial role in monitoring and managing our worldwide customer portfolio within the food retail markets.

Key Responsibilities:

  • Act as the central point of contact for product support, contract and forecast follow-up, and other customer-related inquiries.
  • Create reports and analyse customer data to gain valuable insights for our organisation and our customers.
  • Proactively monitor and improve customer satisfaction to build strong business relationships.
  • Collaborate with key account managers, customer service, and supply chain teams to ensure efficient follow-up and garner internal support for our customers.

Requirements:

  • A master's degree or relevant experience.
  • Experience in a customer service, inside sales, or sales support role in a large, fast-moving company.
  • Strong proficiency in building reports and analysing data.
  • Familiarity with new IT systems, preferably SAP, and advanced Excel knowledge. Experience with Power BI is advantageous.
  • Exceptional customer service skills and a commercial mindset.
  • A natural networker with international perspective.
  • Proactive and self-motivated, with a focus on building successful customer relationships.
  • Adaptability and eagerness to learn and develop in an evolving business context.
  • Flexibility and multitasking abilities to effectively manage complexity.
  • Solution-oriented and process-driven mindset, embracing change and continuous improvement.
  • Positive attitude and passion for success and results.

Why Choose Us:

We offer a dynamic and collaborative working environment, exciting opportunities for professional growth and development, and a chance to work with a global leader.

How to Apply:

If you are ready to take on this exciting challenge and contribute to our client's success, please submit your application through Office Angels.