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Global Retail Key Account Support Specialist
4 weeks ago
Job Title: Global Retail Key Account Support Specialist
Job Summary: We are seeking a highly skilled Global Retail Key Account Support Specialist to join our team at Office Angels. As a key member of our sales support team, you will play a crucial role in monitoring and managing our worldwide customer portfolio within the food retail markets.
Key Responsibilities:
- Act as the central point of contact for product support, contract and forecast follow-up, and other customer-related inquiries.
- Create reports and analyse customer data to gain valuable insights for our organisation and our customers.
- Proactively monitor and improve customer satisfaction to build strong business relationships.
- Collaborate with key account managers, customer service, and supply chain teams to ensure efficient follow-up and garner internal support for our customers.
Requirements:
- A master's degree or relevant experience.
- Experience in a customer service, inside sales, or sales support role in a large, fast-moving company.
- Strong proficiency in building reports and analysing data.
- Familiarity with new IT systems, preferably SAP, and advanced Excel knowledge. Experience with Power BI is advantageous.
- Exceptional customer service skills and a commercial mindset.
- A natural networker with international perspective.
- Proactive and self-motivated, with a focus on building successful customer relationships.
- Adaptability and eagerness to learn and develop in an evolving business context.
- Flexibility and multitasking abilities to effectively manage complexity.
- Solution-oriented and process-driven mindset, embracing change and continuous improvement.
- Positive attitude and passion for success and results.
Why Choose Us:
We offer a dynamic and collaborative working environment, exciting opportunities for professional growth and development, and a chance to work with a global leader.
How to Apply:
If you are ready to take on this exciting challenge and contribute to our client's success, please submit your application through Office Angels.