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IT Service Delivery Manager

2 months ago

Norwich, Norfolk, United Kingdom Norwich City Council Full time

Job Summary:

Norwich City Council is seeking a highly skilled and experienced IT Service Delivery Manager to lead on the delivery of technical support services to the council's employees. The successful candidate will be responsible for managing the council's IT infrastructure, ensuring that it is secure, reliable, and meets the needs of the organization.

Key Responsibilities:

  • IT Service Delivery: Manage the delivery of technical support services to the council's employees, including troubleshooting, resolving technical issues, and providing guidance on IT-related matters.
  • IT Infrastructure Management: Oversee the council's IT infrastructure, including servers, networks, and desktop systems, to ensure that it is secure, reliable, and meets the needs of the organization.
  • Technical Support: Provide technical support to the council's employees, including responding to helpdesk requests, resolving technical issues, and providing guidance on IT-related matters.
  • Project Management: Manage IT-related projects, including planning, execution, and delivery, to ensure that they are completed on time, within budget, and to the required quality standards.
  • Team Management: Manage a team of technical support specialists, including providing guidance, training, and development opportunities to ensure that they have the skills and knowledge required to perform their roles effectively.
  • Communication: Communicate effectively with stakeholders, including employees, managers, and external partners, to ensure that IT-related issues are resolved promptly and that the council's IT infrastructure is aligned with its business objectives.
  • Continuous Improvement: Continuously improve the council's IT infrastructure and services, including identifying areas for improvement, developing and implementing new technologies, and ensuring that the council's IT infrastructure is aligned with best practices.

Requirements:

  • Relevant Qualifications: Relevant professional/technical qualification or equivalent training and experience in a similar environment.
  • ITIL Certification: ITIL certification or equivalent experience in IT service management.
  • Technical Skills: Excellent technical skills, including knowledge of IT infrastructure, technical support, and project management.
  • Communication Skills: Excellent communication skills, including the ability to communicate effectively with stakeholders at all levels.
  • Leadership Skills: Strong leadership skills, including the ability to manage a team of technical support specialists.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Career Development: Opportunities for career development and progression within the council.
  • Flexible Working Arrangements: Flexible working arrangements, including the option to work from home.
  • Supportive Team Environment: A supportive team environment, including access to training and development opportunities.