Academic Support Coordinator

1 week ago


London, Greater London, United Kingdom LD Training Services Full time

Job Purpose and Scope

The Student Support Assistant will provide administrative support to the Student Engagement Officer and Registrar in pre and post-admission student information, advice, and guidance (IAG). This role will involve maintaining accurate student records, filling in any gaps, and supporting students with applications.

Key Responsibilities

  • Act as the first point of contact for student enquiries, record all interactions, and provide relevant customer service as the face of LD Training Services.
  • Communicate with students to request and receive information, log interactions, and ensure support in the implementation of the University's Access and Participation plan.
  • Support students throughout their learning journey, populate and maintain hard copies and electronic versions of student records, and fill in any gaps if records are missing.
  • Update the CRM system, support students in the use of university admission systems, and ensure student records are readily available as needed.
  • Regularly and accurately record student attendance, give campus tours to students as required, address student requests, and guide students on making applications.
  • Book appointments with students, collect student documents, and file as appropriate.

Requirements

  • GCSE qualification
  • Previous experience in an education sector and/or training provider into Student Support department
  • Competitive remuneration package dependent on qualifications and experience

Working Arrangements

  • Full-time position
  • 8-hour shift
  • Reliable commute to Stanmore


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