Academic Support Coordinator

3 weeks ago

London, Greater London, United Kingdom Candela Academy Full time

Candela Academy is a premier educational organization dedicated to providing tailored assistance for secondary school students and their families in the UK. Our offerings encompass Academic Mentorship and Online Tutoring for (I)GCSEs, A-Levels, and Extended Project Qualifications. We are seeking a meticulous, committed, and service-oriented Academic Support Coordinator. This role is vital in managing the daily functions of Candela Academy, ensuring the success of each student.

Key Responsibilities

  • Oversee the academic progress of students by coordinating a team of tutors and mentors while managing the necessary administrative and operational tasks to support the students effectively.
  • Serve as the primary liaison for both internal teams and external stakeholders, including students and their families, facilitating communication and collaboration.
  • Monitor student performance closely, providing regular updates to the team and suggesting actionable solutions to enhance student support.
  • Anticipate and address potential challenges by resolving issues or complaints promptly and efficiently.
  • Continuously research and stay informed about developments in the UK education sector, sharing relevant insights with the broader Candela team.

Qualifications

  • A Bachelor's Degree (or higher) from a recognized university in the UK or US.
  • Proficient in English with exceptional verbal and written communication skills.
  • Strong organizational and multitasking capabilities.
  • Effective time-management skills with the ability to prioritize tasks efficiently.
  • Meticulous attention to detail.
  • Customer-focused mindset.
  • Robust research skills.
  • High level of technological proficiency.
  • Ability to work autonomously and effectively under pressure.
  • Proficient in common office software, including:
    • Google Workplace (Drive, Gmail, Docs, Sheets, Slides, Forms, etc.)
    • Microsoft Office (Word, PowerPoint, Excel, Teams, etc.)

Preferred Qualifications

  • Experience in customer service, project management, or other relevant roles.
  • Familiarity with the UK education system and its academic cycles.
  • Previous experience in the education sector.
  • Strong academic credentials.
  • Fluency in Mandarin is a plus.

What We Offer

  • Competitive salary range: £20,000 - £26,000 per annum (plus performance-based incentives).
  • Company-wide commission structure.
  • Flexible remote working options.
  • A dynamic work environment that empowers you to shape your own work structure.
  • A fast-paced, ambitious team in a growing organization.
  • Annual training and development allowance of £500 for role-related training.
  • Extensive opportunities for professional growth and internal promotions as our team expands.

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