Academic Support Coordinator
3 weeks ago
Candela Academy is a leading educational organization dedicated to providing tailored assistance for secondary school students and their families in the UK. Our offerings encompass Academic Mentorship and Online Tutoring for (I)GCSEs, A-Levels, and Extended Project Qualifications. We are in search of a highly organized, committed, and client-focused Academic Support Coordinator. This role is vital to the daily operations of Candela Academy, ensuring the success of each student. You will oversee and facilitate the academic pathways of your assigned students.
Key Responsibilities
- Guide the academic journey of students by coordinating a team of tutors and mentors while managing the necessary administrative and operational processes to support their learning.
- Serve as the primary liaison for both internal stakeholders (the broader Candela team) and external parties (students and parents), effectively bridging communication between them.
- Monitor student progress diligently and provide regular updates to the team, suggesting potential enhancements to support student success.
- Anticipate and address issues proactively, resolving complaints or escalations promptly.
- Continuously research and stay informed about the UK education landscape, sharing relevant insights with the Candela team.
Qualifications
- A Bachelor's Degree (or higher) from a recognized UK or US institution.
- Fluency in English with exceptional verbal and written communication skills.
- Outstanding organizational and multitasking capabilities.
- Effective time-management skills with the ability to prioritize tasks efficiently.
- Meticulous attention to detail.
- Customer-centric mindset.
- Strong research skills.
- High level of technological proficiency.
- Ability to work independently and efficiently under pressure.
- Proficient in mainstream office software, including:
- Google Workplace (Drive, Gmail, Docs, Sheets, Slides, Forms, etc.)
- Microsoft Office (Word, PowerPoint, Excel, Teams, etc.)
Preferred Qualifications
- Experience in customer service, project management, or other relevant roles.
- Familiarity with the UK education system and academic timelines.
- Previous experience in the education sector.
- Strong academic credentials.
- Proficiency in Mandarin.
What We Offer
- Competitive salary range: £20,000 - £26,000 per annum (plus performance-based bonuses).
- Company-wide sales commission structure.
- Remote-first work environment with optional office space.
- Flexible working conditions that empower you to design your work approach.
- A dynamic, fast-paced team in a growing company filled with ambitious individuals.
- Annual training and development allowance of £500 for role-related training - we are committed to your professional growth.
- Endless opportunities for development and advancement as our small team expands.
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