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Client Support Coordinator
3 months ago
Customer Service Administrator
Fixed Term Contract
Salary Range: £26,250 - £27,672 per annum
Location: Milton Keynes
Are you a motivated and personable professional with a commitment to outstanding customer support? Our client is seeking a skilled Customer Service Administrator to become an integral part of their dynamic and forward-thinking team. In this vital role within their bustling service center, you will be responsible for delivering a high-quality, multi-channel inquiry service while upholding their esteemed reputation.
Your key responsibilities as a Customer Service Administrator will encompass:
- Providing a reliable and high-quality inquiry service in a performance-driven environment.
- Handling a significant volume of inquiries across various platforms to achieve departmental objectives.
- Taking initiative to resolve inquiries, thereby enhancing customer satisfaction and experience.
- Conducting outbound communications to clients to follow up on pending documents or information.
- Assisting in the development and maintenance of a comprehensive knowledge base for inquiries.
- Drafting correspondence related to customer status updates.
- Collaborating effectively with other departments.
To excel as a Customer Service Administrator, you should possess:
- Outstanding customer service abilities and relevant experience.
- Willingness to work 35 hours per week, Monday to Friday, with flexibility during peak operational hours.
- Excellent verbal and written communication skills.
- Experience in managing inquiries through various channels, including email and online platforms.
- Proven track record of prioritizing tasks and delivering exceptional service in a fast-paced setting.
- Strong proficiency in IT, including Microsoft Word, Excel, and database management.
If you believe you have the qualifications to thrive as a Customer Service Administrator, we encourage you to consider this opportunity.
Ascendant Recruitment is a leading recruitment agency in Milton Keynes and Northampton, specializing in various sectors including PA/Administration, Customer Service, Human Resources, Finance, IT, Sales & Marketing, and Digital Marketing. We operate as an Employment Agency for permanent placements and as an Employment Business for temporary roles. For more information on our current job openings, please visit our website.
