Customer Service Director

4 days ago


Wrexham, Wrexham, United Kingdom Recruit4staff Full time

Recruit4staff is proud to be representing a leading Waste Management company in their search for a Customer Service Director to work at their depot in a dynamic environment.

For the successful Customer Service Director, the company is offering:

  • £30,000 - £35,000 Per Annum DOE
  • 8 am to 4:30 pm Monday to Friday
  • Full-time permanent position
  • Free parking on-site

The Role - Customer Service Director:

  • Effectively manage a team of Customer Service Representatives
  • Train and manage Customer Service Specialists and Coordinators
  • Handle incoming calls and ensure they are handled professionally
  • Ensure all required administrative tasks are performed in a timely manner
  • Collaborate with all departments to ensure effective and accurate communication with clients.

What the company is looking for in a Customer Service Director:

  • 3+ years experience in a Customer Service Management role - ESSENTIAL
  • A proven track record of maintaining high levels of client satisfaction in a fast-paced industry
  • The ability to remain patient and calm during stressful situations
  • Excellent verbal and written communication skills
  • Self-motivation to use their initiative and to innovate when required

Key skills or similar Job titles: Customer Service Director, Call Centre Manager, Commercial Director, Customer Service Lead, Client Relations Manager

Requirements:

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proven track record of improving customer satisfaction

Benefits:

  • Competitive salary
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

For further information about this and other positions, please contact Recruit4staff



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