Customer Service Director
4 days ago
Recruit4staff is proud to be representing a leading Waste Management company in their search for a Customer Service Director to work at their depot in a dynamic environment.
For the successful Customer Service Director, the company is offering:
- £30,000 - £35,000 Per Annum DOE
- 8 am to 4:30 pm Monday to Friday
- Full-time permanent position
- Free parking on-site
The Role - Customer Service Director:
- Effectively manage a team of Customer Service Representatives
- Train and manage Customer Service Specialists and Coordinators
- Handle incoming calls and ensure they are handled professionally
- Ensure all required administrative tasks are performed in a timely manner
- Collaborate with all departments to ensure effective and accurate communication with clients.
What the company is looking for in a Customer Service Director:
- 3+ years experience in a Customer Service Management role - ESSENTIAL
- A proven track record of maintaining high levels of client satisfaction in a fast-paced industry
- The ability to remain patient and calm during stressful situations
- Excellent verbal and written communication skills
- Self-motivation to use their initiative and to innovate when required
Key skills or similar Job titles: Customer Service Director, Call Centre Manager, Commercial Director, Customer Service Lead, Client Relations Manager
Requirements:
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proven track record of improving customer satisfaction
Benefits:
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
For further information about this and other positions, please contact Recruit4staff
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