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Customer Service Representative

2 months ago


Sheffield, Sheffield, United Kingdom Ikea Full time
Customer Services Assistant

We are seeking a highly motivated and customer-focused individual to join our Customer Services team as a Customer Services Assistant. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and working collaboratively with colleagues to achieve our service delivery targets.

Key Responsibilities:
  • Provide efficient and accurate checkout experiences in the store, working towards daily and weekly service targets to drive service delivery.
  • Meet and greet customers, manage queues, and assist customers with their queries and concerns.
  • Build loyalty by listening to customers and using your knowledge of our product range to offer informed solutions.
  • Work together with colleagues in other functions to improve the customer experience.
What We Offer:
  • A competitive hourly rate of £12.00.
  • A Living Wage Foundation Employer.
  • A range of benefits, including affordable breakfast, lunch, and dinner options, staff discounts, and access to our Employee Assistance Program and Wellbeing Portal.
  • Opportunities for development and growth within the company.
What You'll Need:
  • A passion for delivering exceptional customer service and a commitment to putting the customer at the heart of everything you do.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment and adapt to changing situations.
Working with Us:

We value diversity and inclusion and welcome candidates from all walks of life to join our team. We offer a range of benefits and opportunities for development and growth, and we are committed to creating a positive and inclusive work environment.