Customer Service Representative

2 weeks ago


Burgess Hill, West Sussex, United Kingdom DPDgroup Full time

Exciting Opportunity

Customer Service Role

We are seeking a dedicated and reliable individual to strengthen our customer service team at DPDgroup. In this role, you will work closely with our team to provide exceptional customer service related to parcel collection and delivery.

  • Assist customers with delivery status inquiries
  • Investigate missing parcels and resolve customer disputes
  • Promote company products and services to enhance customer satisfaction

Key Qualifications:

  • Proven experience in customer-facing roles
  • Strong communication and interpersonal skills
  • Polite and professional demeanor
  • Excellent administration and problem-solving skills
  • Self-motivated and proactive approach
  • Alignment with our company values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability

About Our Company:

DPDgroup values its employees and offers a range of benefits, including holiday trading, enhanced maternity and paternity packages, life assurance, free onsite parking, health kiosks, discounted shopping, milestone days off, and support with eye care costs.



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