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Customer Service Representative

2 months ago

Burgess Hill, West Sussex, United Kingdom First Recruitment Services Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at First Recruitment Services. As a key member of our Control Centre, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding their queries
  • Work collaboratively with our team to ensure seamless customer service delivery
  • Monitor and update customer records to ensure accuracy and completeness
  • Communicate effectively with customers via phone, email, and other channels

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; degree in a related field preferred

Working Conditions:

This is a full-time position working on a 4 nights on, 4 nights off basis. Shift start times can vary between 1700-0500 and 1900-0700. You will be required to work in a controlled environment with minimal distractions.

Salary and Benefits:

The successful candidate will receive a competitive salary of £34,120 per annum, plus excellent company benefits and a bonus of £3,000 after two years of continuous service.