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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at First Recruitment Services. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers via phone, email, and other communication channels
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed performance metrics and quality standards
- Stay up-to-date with company policies, procedures, and product knowledge
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Work Schedule:
This is a full-time position with a 42-hour workweek, including 12-hour shifts on a 4-day on, 4-day off schedule. Overtime may be required, with a standard hourly rate and premium pay for nights and weekends.
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.