Customer Service Representative

4 days ago


Burgess Hill, West Sussex, United Kingdom First Recruitment Services Full time
Job Description

Job Title: Control Centre Dispatcher

Job Type: Full-time, Permanent

Location: Burgess Hill area

Hours: 42 hours per week, 4 days on, 4 days off, 12 hour shifts

Salary: £29,200 per annum, plus benefits and bonus

Job Summary:

We are seeking a highly motivated and organized Customer Service Representative to join our team as a Control Centre Dispatcher. As a key member of our team, you will be responsible for providing exceptional customer service, handling calls for assistance, and coordinating with our team to resolve customer issues.

Key Responsibilities:

  • Receive and respond to customer calls for assistance via phone, email, and other communication channels
  • Record and update customer information on our database
  • Communicate with our team members via radio, phone, and other communication tools
  • Monitor and update customer job records, ensuring accurate and timely information
  • Provide customers with quotations for roadside and workshop services
  • Process payments and invoices for company work
  • Update records and reports as necessary

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Basic computer skills and familiarity with database software

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to us.



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