IT Service Delivery Specialist

7 days ago


Chessington, Greater London, United Kingdom Michael Page Technology Full time
About the Role

This is an exciting opportunity for a skilled IT Service Analyst to join Michael Page Technology's thriving team. The successful candidate will be responsible for providing high-quality IT support and ensuring the efficient operation of technology services.

Key Responsibilities
  • IT Support and Troubleshooting: Provide technical assistance to team members, resolving technical issues and ensuring minimal downtime.
  • System Monitoring and Maintenance: Regularly monitor the performance of IT systems, identifying and addressing inefficiencies to ensure optimal functionality.
  • Collaboration and Project Implementation: Work closely with the technology team to implement new IT projects, ensuring seamless integration and minimal disruption to business operations.
  • Documentation and Compliance: Develop and maintain accurate IT documentation and procedures, ensuring compliance with company policies and industry regulations.
  • Training and Development: Train staff on the use of new technologies, ensuring they have the necessary skills to perform their roles effectively.
Requirements
  • ITIL Foundation Certification: Possess ITIL foundation certification (v3 or v4) and have solid experience in standard ITIL disciplines, such as Incident, Change, and Problem Management.
  • ServiceNow Experience: Have solid experience using ServiceNow and Microsoft Certification.
  • Incident Resolution: Be able to resolve a minimum of 50 incidents per week and adhere to the rota and 8x8 guidelines.
  • Communication and Teamwork: Possess excellent written and verbal communication skills, with the ability to work effectively as part of a team and take clear instructions from the Head of Service Delivery.
  • Adaptability and Flexibility: Be willing to work 3 days a week in the office and have on-call responsibilities, with occasional travel to other sites required.
  • Customer Focus: Prioritize customer satisfaction as the primary focus in all aspects of the role, demonstrating an aptitude and eagerness to learn new technologies and develop comprehensive end-to-end knowledge.


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