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IT Service Delivery Specialist
2 months ago
This is an exciting opportunity for a skilled IT Service Analyst to join Michael Page Technology's thriving team. The successful candidate will be responsible for providing high-quality IT support and ensuring the efficient operation of technology services.
Key Responsibilities- IT Support and Troubleshooting: Provide technical assistance to team members, resolving technical issues and ensuring minimal downtime.
- IT System Monitoring: Regularly monitor the performance of IT systems and address any inefficiencies to maintain optimal service delivery.
- Collaboration and Project Implementation: Work closely with the technology team to implement new IT projects, ensuring seamless integration and minimal disruption to services.
- System Audits and Data Management: Conduct regular system audits and data backups to ensure data integrity and security.
- Documentation and Procedure Development: Develop and maintain accurate IT documentation and procedures to ensure consistency and efficiency.
- Compliance and Training: Ensure all IT activities comply with company policies and industry regulations, and provide training to staff on the use of new technologies.
- ITIL Foundation Certification: Possess ITIL foundation certification (v3 or v4) and solid experience in standard ITIL disciplines, such as Incident, Change, and Problem Management.
- ServiceNow Experience: Have solid experience using ServiceNow and Microsoft Certification.
- Incident Resolution: Be able to resolve a minimum of 50 incidents per week and adhere to the rota and 8x8 guidelines.
- Communication and Teamwork: Possess excellent written and verbal communication skills, and be able to work effectively as part of a team.
- Adaptability and Flexibility: Be willing to travel to other sites and work on-call responsibilities.
- Competitive Daily Rate: £150 - £175 per day (depending on experience)
- Contract Duration: 3 months, with possible extension