Network Infrastructure Specialist
3 days ago
About the Role
We are seeking a highly skilled Network Infrastructure Specialist to join our team at Lidl GB. As a key member of our IT department, you will be responsible for installing, maintaining, and supporting our network and server infrastructure.
Key Responsibilities
- Install, configure, and maintain network and server equipment to ensure optimal performance and uptime.
- Implement automation solutions to streamline network and server management processes.
- Monitor and resolve departmental incident management tickets at 2nd/3rd level, ensuring prompt and effective resolution.
- Perform software, hardware, and configuration updates to ensure our systems remain up-to-date and secure.
- Lead the rollout and implementation of projects, such as server and network hardware upgrades, to improve our infrastructure and services.
- Manage change control and task scheduling processes to ensure seamless execution of projects.
- Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure we meet our service delivery commitments.
- Produce problem reports and escalations as necessary to ensure issues are addressed promptly.
- Update and maintain documentation and procedures to ensure our knowledge base remains current and accurate.
- Adhere to Lidl GB's best practices and procedures to ensure consistency and quality in our work.
- Provide remunerated out-of-hours support on a scheduled rotation to ensure our services remain available 24/7.
Requirements
- Experience supporting large, multi-site network and server infrastructure environments.
- Essential experience supporting and configuring Cisco WAN products.
- Desirable experience supporting and configuring Huawei LAN and WLAN products.
- Desirable experience supporting and configuring Fortinet FortiGate firewalls and FortiManager.
- Desirable experience with network and server automation technologies, such as Python, PowerShell, or Ansible.
- Desirable experience supporting and configuring WAN and VPN technologies, such as SDWAN and DMVPN.
- Experience supporting operating systems, including Windows and Linux.
- Experience installing and configuring server hardware.
- Strong verbal and written communication skills.
- Demonstrated ability to create and maintain high-quality documentation.
- Able to work as part of a team with good interpersonal skills.
- Self-motivated and with good problem-solving ability.
- Demonstrate initiative and problem ownership.
- Full UK driving license is desirable.
What We Offer
- 30-35 days holiday (pro rata).
- 10% in-store discount.
- Ongoing training and development opportunities.
- Enhanced family leave.
- Pension scheme.
- Plus, more of the perks you deserve.
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