Community Outreach Support Specialist

7 days ago

Lyndhurst, United Kingdom BRC Full time
Job Description

Job Title: Community Outreach Support Specialist

Job Summary:

We are seeking a highly motivated and compassionate Community Outreach Support Specialist to join our team at BRC. As a key member of our outreach team, you will play a vital role in supporting individuals experiencing homelessness in the community.

Key Responsibilities:

  • Respond to reports of rough sleeping in the community to engage and build relationships with those in need.
  • Support a caseload of rough sleepers to access benefit, health, and welfare services.
  • Work alongside Homeless and Housing Advice Officers and the Supported Lettings Worker – Homelessness to provide a comprehensive support service.
  • Actively engage with rough sleepers with complex needs at their location to provide tailored support.
  • Support clients to access benefit, welfare, and health services to help them achieve stability and independence.
  • Work in partnership with Homelessness and Housing Advice Officers and other Support Workers to enable rough sleepers to follow a pathway toward an accommodation placement.
  • Accept referrals from the Service Manager – Housing Options and Homelessness and Housing Advice Officers to ensure a seamless support service.
  • Ensure that clients are encouraged to work towards an agreed support plan to help them meet their individual needs and goals.
  • Accurately record and update support plans, meeting notes, service user records, reports, and other relevant documentation and systems as required.
  • Ensure service users are fully aware of their rights and responsibilities.
  • Advocate on behalf of clients where appropriate to ensure their voice is heard.
  • Promote and facilitate client participation across the service and other relevant services required by the client.
  • Ensure clients have links to community and voluntary group supports to enhance their overall well-being.
  • Promote good working relations and communications with stakeholders, including colleagues, to ensure a collaborative approach.
  • Work with the client's Homelessness and Housing Advice Officer in the planning, organizing, and reviewing of the client's support to ensure a comprehensive service.
  • Liaise and establish good working relationships with all relevant external agencies to provide the best possible service for our clients.
  • Ensure all stats/information requested is supplied accurately and to the specified deadline.
  • Support other complex needs clients in Temporary Accommodation to sustain their accommodation.
  • Attend training, and team/development meetings as appropriate to ensure professional development.
  • Assist with other duties as required by the Service Manager – Housing Options.
  • Provide cover for the Supported Lettings Worker – Homelessness as required.

Essential Requirements:

  • DBS within the last 12 months (must have original copy).
  • Provided support to those who are homeless and have substance misuse issues.
  • Driver with own car.

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