Customer Service Representative

14 hours ago

Dudley, Dudley, United Kingdom Tosca Full time
About the Role

We are seeking a highly skilled Customer Service Agent to join our team at Tosca. As a key member of our customer-facing team, you will play a vital role in ensuring the satisfaction and loyalty of our customers.

Key Responsibilities
  • Provide exceptional customer service and support to our clients, addressing their queries and concerns in a timely and professional manner.
  • Collaborate with our Asset Specialists to ensure seamless customer onboarding and training, resulting in long-term relationships and business continuity.
  • Conduct period-end account checks to guarantee accurate invoicing and maintain customer master data.
  • Liaise with customers to resolve quality issues and support the Quality Department in achieving resolution.
  • Develop and maintain in-depth knowledge of our internal software and provide training to customers as needed.
Requirements
  • Fluency in English, both written and spoken.
  • Proficiency in MS Office and ability to learn our internal software.
  • Previous experience in a customer support role or equivalent knowledge through training as an industrial clerk or office management assistant.
What We Offer

We offer a competitive remuneration package, a permanent contract, and opportunities for personal and professional growth through our training and coaching programs. Join us in our commitment to providing exceptional service and contributing to our green service initiatives.

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