Alpha Client Implementation Manager

1 month ago


London, Greater London, United Kingdom State Street Full time
About the Role

We are seeking a highly skilled and experienced Client Implementation Manager to join our team at State Street. As a key member of our Client Implementation team, you will be responsible for leading and collaborating across State Street and Charles River products and services to deliver the Alpha solution to our clients.

Key Responsibilities
  • Lead client-facing Alpha implementation programs, ensuring timely delivery and successful outcomes.
  • Communicate guidance and decisions from Oversight and Leadership groups to Program and Product owners.
  • Support the design of program milestones and sequencing of phases.
  • Oversee and manage significant elements or phases of client implementation programs.
  • Plan and proactively monitor program progress, resolving issues and initiating corrective action.
  • Support the Client Implementation Executive in ensuring timely delivery of programs.
  • Make decisions and recommendations to the Client Implementation Executive and Client to manage and ensure successful delivery of program plans.
  • Monitor expenditure costs against delivered and realized benefits on behalf of the program.
  • Provide insight for solutions, develop in-depth knowledge of assigned projects and/or products, and define solutions that are fit for purpose.
  • Support capturing of business requirements and reaching agreement on Target Operating Models.
  • Support the Client Implementation Executive in managing risk to the program's successful outcome and change control process.
  • Ensure delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements.
  • Support the Client Implementation Executive and Client PMO in managing dependencies, reporting, and interfaces between dependent initiatives as part of the program milestone plan.
  • Report program progress at regular intervals to the Client Implementation Executive Lead, internal steering, and external steering committees.
Additional Requirements
  • Agree contract structure and schedules based on services with Legal and Product Owners.
  • Work with Legal and Product Owners to define business owners and recommend input to Service Schedules.
  • Define Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing, and dependencies.
  • Understand and hold business SMEs accountable for discussions with Legal and Client on specific clauses and schedules.
What We Value
  • Leadership and ability to bring together teams across different levels and disciplines within the organization.
  • A willingness to drive resolutions and own outcomes.
  • Strong critical thinking, problem-solving, decision-making, and relationship management skills.
  • Experience in managing large-scale, multi-location projects across multiple business lines and corporate functions.
  • The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients, and community.
Education & Preferred Qualifications
  • Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry.
  • Microsoft Office suite experience.


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