Alpha Client Implementation Manager, Vice President
17 hours ago
We are seeking a highly skilled and experienced Alpha Client Implementation Manager, Vice President to join our team at State Street. As a key member of our implementation team, you will be responsible for leading and collaborating across State Street and Charles River products and services to deliver the Alpha solution to our clients.
About the RoleThe successful candidate will have a strong background in client implementation, with experience in managing large-scale, multi-location projects across multiple business lines and corporate functions. You will be responsible for overseeing and managing significant elements or phases of a client implementation programme, planning and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action with the relevant teams.
Key Responsibilities- Lead client-facing Alpha implementation programmes
- Communicate guidance and decisions from Oversight and Leadership groups to Program and Product owners
- Support the design of program Milestone planning and sequencing of phases for the program
- Take responsibility for overseeing and managing significant elements or phases of a client implementation programme
- Plan and proactively monitor program progress, resolving issues and initiating corrective action with relevant teams
- Support the Client Implementation Executive in ensuring timely delivery of the program
- Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure successful delivery of the program plan
- Monitor expenditure costs against delivered and realised benefits on behalf of the program
- Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose
- Support capturing of business requirements, reaching agreement on Target Operating Models
- Support the Client Implementation Executive in managing risk to the program's successful outcome and change control process
- Ensure delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements
- Support the Client Implementation Executive and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan
- Report progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees
Through the contractual negotiation phase, you will be responsible for agreeing the contract structure and schedules based on the services with the Legal and product owners, working with Legal and the product owners to define the business owners and recommending input to Service schedules, defining the Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing and dependencies, and understanding and holding the business SMEs accountable for discussions with legal and the client on specific clauses and schedules.
What We Value- Leadership and ability to bring together teams across different levels and disciplines within the organisation
- A willingness to drive resolutions & own outcomes
- Strong critical thinking, problem solving, decision making and relationship management skills
- Experience in managing large scale, multi-location projects, across multiple business lines and corporate functions
- The Enterprise Culture traits and behaviours – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community
- Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry
- Microsoft Office suite experience
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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