Alpha Client Implementation Manager
4 days ago
We are seeking a highly skilled and experienced Client Implementation Manager to join our team at State Street. As a key member of our Client Implementation team, you will be responsible for leading and collaborating across State Street and Charles River products and services to deliver the Alpha solution to our clients.
Key Responsibilities- Lead client-facing Alpha implementation programmes, ensuring timely delivery and successful outcomes.
- Communicate guidance and decisions from Oversight and Leadership groups to Program and Product owners.
- Support the design of program milestones and sequencing of phases.
- Oversee and manage significant elements or phases of client implementation programmes.
- Plan and proactively monitor programme progress, resolving issues and initiating corrective action.
- Support the Client Implementation Executive in ensuring timely delivery of the program.
- Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure successful delivery of the program plan.
- Monitor expenditure costs against delivered and realised benefits on behalf of the program.
- Provide insight for solutions, develop in-depth knowledge of assigned projects and/or products, and define solutions that are fit for purpose.
- Support capturing of business requirements, reaching agreement on Target Operating Models.
- Support the Client Implementation Executive in managing risk to the program's successful outcome and change control process.
- Ensure delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements.
- Support the Client Implementation Executive and the Client PMO in managing dependencies, reporting, and interfaces between dependent initiatives as part of the program milestone plan.
- Report progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering, and external steering committees.
- Agree contract structure and schedules based on services with Legal and product owners.
- Work with Legal and product owners to define business owners and recommend input to Service schedules.
- Define Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing, and dependencies.
- Understand and hold business SMEs accountable for discussions with Legal and the Client on specific clauses and schedules.
- Leadership and ability to bring together teams across different levels and disciplines within the organisation.
- A willingness to drive resolutions and own outcomes.
- Strong critical thinking, problem-solving, decision-making, and relationship management skills.
- Experience in managing large-scale, multi-location projects, across multiple business lines and corporate functions.
- The Enterprise Culture traits and behaviours – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients, and community.
- Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry.
- Microsoft Office suite experience.
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London, Greater London, United Kingdom State Street Corporation Full timeAbout the RoleWe are seeking a seasoned Client Implementation Manager to lead and collaborate across State Street and Charles River products and services. As a key member of the Alpha Implementation team in EMEA, you will report into the Alpha Platform and Solutions team.Key ResponsibilitiesLead client-facing Alpha implementation programs, ensuring timely...
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London, Greater London, United Kingdom State Street Corporation Full timeAbout the RoleWe are seeking a seasoned Client Implementation Manager to lead and collaborate across State Street and Charles River products and services. As a key member of the Alpha Implementation team in EMEA, you will report into the Alpha Platform and Solutions team.Key ResponsibilitiesLead client-facing Alpha implementation programs, ensuring timely...
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London, Greater London, United Kingdom State Street Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Implementation Executive to join our team at State Street. As a key member of our organization, you will be responsible for leading and collaborating across various teams to deliver the Alpha solution to our clients.Key ResponsibilitiesLead client-facing Alpha implementation programs,...
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London, Greater London, United Kingdom State Street Full timeAbout the RoleWe are seeking a seasoned Client Implementation Manager to lead our Alpha implementation programs in EMEA. As a key member of our team, you will be responsible for overseeing and managing significant elements or phases of client implementation programs.Key ResponsibilitiesWork in a leadership role on client-facing Alpha implementation...
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London, Greater London, United Kingdom State Street Full timeAbout the RoleWe are seeking a seasoned Client Implementation Manager to lead our Alpha implementation programs in EMEA. As a key member of our team, you will be responsible for overseeing and managing significant elements or phases of client implementation programs.Key ResponsibilitiesWork in a leadership role on client-facing Alpha implementation...
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