Customer Service Representative

3 days ago


Perth, Perth and Kinross, United Kingdom Pertemps Scotland Full time

Job Summary

Pertemps Scotland is seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling inbound calls, and ensuring that customer needs are met.

Key Responsibilities

  • Customer Service: Handle inbound calls, directing customers to the correct department to enhance their experience and reduce call transfers.
  • Call Handling: Manage a high volume of calls, averaging 100 calls per day, with each call lasting around 2 minutes.
  • Call Routing: Use a scripted set of questions to assess customer needs and route them accordingly.
  • System Updates: Update systems with call details for demand analysis and tracking.

Requirements

  • Customer Service Experience: Previous customer service experience is essential for this role.
  • Customer Focus: Strong customer focus with an empathetic approach is required.
  • Technical Skills: Proficient in PC use with excellent data entry skills.
  • Communication Skills: Excellent written and verbal communication skills are necessary.

Working Arrangements

  • Shift Pattern: Flexible to work 5 days over 7, Monday - Friday between 8:00am - 8:00pm, and weekends between 8:00am - 6:00pm on a rotational basis.
  • Hours: Minimum 35 hours per week.
  • Parking: Free parking available.

Security Clearance

Successful candidates will need to pass both a disclosure and credit check.



  • Perth, Perth and Kinross, United Kingdom Pertemps Scotland Full time

    About the RolePertemps Scotland is seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Call Handling: Handle inbound calls from customers, directing them to the correct...


  • Perth, Perth and Kinross, United Kingdom Lidl Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and supporting the smooth operation of our store.Key ResponsibilitiesProvide excellent customer service, responding to customer queries...


  • Perth, Perth and Kinross, United Kingdom Lidl Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will play a vital role in delivering exceptional customer service and supporting the smooth operation of our store.Key ResponsibilitiesProvide excellent customer service, responding to customer queries...


  • Perth, Perth and Kinross, United Kingdom Pertemps Full time

    Job SummaryPertemps is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for handling inbound calls, directing customers to the correct department, and enhancing their experience.Key ResponsibilitiesHandle a high volume of calls, averaging 100 calls per day, with each call lasting...


  • Perth, Perth and Kinross, United Kingdom Pertemps Full time

    Job SummaryPertemps is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for handling inbound calls, directing customers to the correct department, and enhancing their experience.Key ResponsibilitiesHandle a high volume of calls, averaging 100 calls per day, with each call lasting...


  • Perth, Perth and Kinross, United Kingdom BT Group Full time

    About the RoleWe're looking for a talented and enthusiastic individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide outstanding customer service, responding to customer inquiries and...


  • Perth, Perth and Kinross, United Kingdom BT Group Full time

    About the RoleWe're looking for a talented and enthusiastic individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.Key ResponsibilitiesProvide outstanding customer service, responding to customer inquiries and...


  • Perth, Perth and Kinross, United Kingdom Peter Vardy Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist/Host to join our award-winning Porsche Centre in Perth.Key ResponsibilitiesMeet and greet guests with a warm and professional mannerManage incoming calls and direct them to the appropriate department or individualSupport sales VIP events with hosting, organizing catering,...


  • Perth, Perth and Kinross, United Kingdom Peter Vardy Full time

    About the RoleWe are seeking a highly organized and customer-focused Receptionist/Host to join our award-winning Porsche Centre in Perth.Key ResponsibilitiesMeet and greet guests with a warm and professional mannerManage incoming calls and direct them to the appropriate department or individualSupport sales VIP events with hosting, organizing catering,...


  • Perth, Perth and Kinross, United Kingdom The Richmond Fellowship Scotland Full time

    Job OpportunityWe are seeking dedicated and compassionate individuals to join our team at The Richmond Fellowship Scotland as Support Practitioners on a full-time night shift basis.The successful candidates will work in our Perth service at Bertha Park, providing essential support to our service users.Key Responsibilities:Providing individualized support to...


  • Perth, Perth and Kinross, United Kingdom The Richmond Fellowship Scotland Full time

    Job OpportunityWe are seeking dedicated and compassionate individuals to join our team at The Richmond Fellowship Scotland as Support Practitioners on a full-time night shift basis.The successful candidates will work in our Perth service at Bertha Park, providing essential support to our service users.Key Responsibilities:Providing individualized support to...


  • Perth, Perth and Kinross, United Kingdom Currys Full time

    About the Role:Sales RepresentativeAs a Sales Representative at Currys, you will be responsible for delivering exceptional customer experiences and driving sales growth in our stores. You will work closely with customers to understand their needs and provide personalized recommendations on our products.Key Responsibilities:Ask the right questions to match...


  • Perth, Perth and Kinross, United Kingdom Currys Full time

    About the Role:Sales RepresentativeAs a Sales Representative at Currys, you will be responsible for delivering exceptional customer experiences and driving sales growth in our stores. You will work closely with customers to understand their needs and provide personalized recommendations on our products.Key Responsibilities:Ask the right questions to match...


  • Perth, Perth and Kinross, United Kingdom Pertemps TM Full time

    Job Title: Home Claims HandlerCompany: Pertemps ScotlandLocation: PerthContract Length: 7 monthsPay Rate: £13.14 per hourWorking Hours: Minimum of 35 hours per weekKey Responsibilities:Guiding clients to the appropriate department within the organizationAssessing client needs and directing them as necessaryRecording call information in systems for future...


  • Perth, Perth and Kinross, United Kingdom Pertemps TM Full time

    Job Title: Home Claims HandlerCompany: Pertemps ScotlandLocation: PerthContract Length: 7 monthsPay Rate: £13.14 per hourWorking Hours: Minimum of 35 hours per weekKey Responsibilities:Guiding clients to the appropriate department within the organizationAssessing client needs and directing them as necessaryRecording call information in systems for future...


  • Perth, Perth and Kinross, United Kingdom TSG UK Solutions Ltd Full time

    **Job Summary**TSG UK Solutions Ltd is seeking a highly skilled Key Account Administrator to cover a maternity leave position with the possibility of becoming a permanent role. As a Key Account Administrator, you will play a crucial part in maintaining and developing our key customer relationships.**Key Responsibilities:**Prepare and submit daily, weekly,...


  • Perth, Perth and Kinross, United Kingdom TSG UK Solutions Ltd Full time

    **Job Summary**TSG UK Solutions Ltd is seeking a highly skilled Key Account Administrator to cover a maternity leave position with the possibility of becoming a permanent role. As a Key Account Administrator, you will play a crucial part in maintaining and developing our key customer relationships.**Key Responsibilities:**Prepare and submit daily, weekly,...


  • Perth, Perth and Kinross, United Kingdom TSG UK Solutions Ltd Full time

    Job Title: Key Account AdministratorAbout the Role:We are seeking a highly skilled Key Account Administrator to join our team at TSG UK Solutions Ltd. As a Key Account Administrator, you will play a crucial role in supporting our Key Account Managers in delivering exceptional customer service to our key clients.Key Responsibilities:Completion of daily,...


  • Perth, Perth and Kinross, United Kingdom TSG UK Solutions Ltd Full time

    Job Title: Key Account AdministratorAbout the Role:We are seeking a highly skilled Key Account Administrator to join our team at TSG UK Solutions Ltd. As a Key Account Administrator, you will play a crucial role in supporting our Key Account Managers in delivering exceptional customer service to our key clients.Key Responsibilities:Completion of daily,...


  • Perth, Perth and Kinross, United Kingdom TSG UK Solutions Ltd Full time

    **Job Title:** Key Account Administrator**Company:** TSG UK Solutions Ltd**Job Type:** Full-time**About the Role:** We are seeking a highly skilled Key Account Administrator to join our team on a full-time basis. The successful candidate will be responsible for covering maternity leave with the possibility of being a permanent position.**Key...