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Customer Service Representative
2 months ago
Job Summary
Pertemps is seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for handling inbound calls, directing customers to the correct department, and enhancing their experience.
Key Responsibilities
- Handle a high volume of calls, averaging 100 calls per day, with each call lasting around 2 minutes.
- Use a scripted set of questions to assess customer needs and route them accordingly.
- Update systems with call details for demand analysis and tracking.
Requirements
- Previous customer service experience.
- Strong customer focus with an empathetic approach.
- Proficient in PC use with excellent data entry skills.
- Excellent written and verbal communication skills.
- Flexible attitude towards working practices.
- A strong team player.
Working Arrangements
This role involves working a flexible shift pattern, including 5 days over 7, Monday - Friday between 8:00am - 8:00pm, and weekends between 8:00am - 6:00pm on a rotational basis. You will also be required to work 1 full weekend shift every 7 weeks, 10 late shifts (12:00pm - 8:00pm), and 10 early shifts (8:00am - 4:00pm) over a 14-week period.
Benefits
This role offers a competitive hourly rate of £13.14 per hour, with the potential for extension. You will also have access to free parking and a supportive team environment.
