Station Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Station Customer Service Representative. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service to passengers and ensuring a safe and efficient journey experience.
Key Responsibilities:
- Provide customer information and assistance, including wheelchair assists.
- Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of automatic gatelines, identifying safety hazards and opening gates when required.
- Ensure a safe environment around gatelines, cording off hazards and cleaning up minor spills.
- Operate wide isle gates and ensure appropriate gate settings for passenger flows.
- Assist with customer direction and queue management to control build-ups in the gateline vicinity.
- Carry out queue busting duties as required.
- Identify queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of collected tickets, and clean gates and associated plant equipment.
Requirements:
- Commitment to exceeding customer expectations.
- Ability to deal with conflict situations constructively.
- Team player with individual initiative.
- Excellent communication skills.
- Ability to work alone when required.
What We Offer:
- Competitive benefits package, including contributory final salary pension scheme.
- Free and reduced rate rail travel for you and your family.
- Generous holiday allowance.
- 3% commission on ticket sales.
- Hapi benefits package.
Selection Process:
- Microsoft Teams Interview.
- Final Interview with the organisation.
- Medical questionnaire for successful candidates.
Medical Fitness:
- Due to the nature of the post and rail industry safety requirements, certain medical and fitness standards must be met.
We are an equal opportunities employer and welcome applications from diverse candidates.
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