Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Apetito Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our elderly customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
* Take telephone and internet orders from customers and make outbound calls to customers and prospects
* Support drivers with route planning for the next day's delivery rounds
* Ensure each customer receives exemplary service on every telephone call or contact
* Update customer records and liaise with customer relatives as required
* Ensure customers' needs are met, including providing information on how to cook, store, and re-order meals
Requirements:
* Experience in a customer service role
* Confident using a personal computer to manage and process orders
* Confident telephone manner
* Ability to pay attention to detail and be accurate in your work
* Numerate and good written English
What We Offer:
* Competitive salary - accredited Living Wage employer
* 33 days holiday per year, including bank holidays
* Option to purchase up to 5 additional days holiday per year
* Discretionary annual bonus scheme
* Pension scheme - employer matched contributions up to 4%
About Us:
Apetito Limited is a family-owned business dedicated to creating outstanding meals for vulnerable people. We develop a range of products designed to enhance health and well-being, and we're passionate about service and feeding those in need. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
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