Customer Service Representative

15 hours ago


Perth, Perth and Kinross, United Kingdom BT Group Full time

About the Role

We're looking for a talented and enthusiastic individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, providing exceptional customer service and building lasting relationships with our customers.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and empathy.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring that you remain up-to-date with the latest products and services.

What We Offer

  • A competitive hourly rate of £12.34 p/h, plus 20% on target commission.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

About Us

At BT Group, we're committed to delivering exceptional customer experiences and driving business growth. We're passionate about developing our people and creating a positive and inclusive work environment. If you're a motivated and enthusiastic individual who is passionate about delivering outstanding customer service, we'd love to hear from you.



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