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Branch Manager

2 months ago


Gateshead, Gateshead, United Kingdom EVENT SOURCE SOLUTIONS Full time
Lead a Retail Branch and Inspire Your Team

As a Branch Manager at Hays Travel, you will be responsible for leading a retail branch and inspiring your team to deliver exceptional service to customers. Your goal will be to make their holiday dreams a reality, while also driving sales and profitability for the branch.

Key Responsibilities:
  • Lead the overall profitability of your branch by maximizing sales and exceeding targets
  • Enable the effective day-to-day operation of your branch and foreign exchange bureau
  • Manage, coach, and develop your branch colleagues
  • Inspire customers through providing exceptional customer service
  • Develop new business leads and maximize social media to promote offers and generate customer engagement and sales
  • Oversee and support team members' performance, supporting areas for development to achieve maximum productivity and colleague motivation and morale
  • Act as a figurehead within the local community, attending promotional activities and events to aid branch performance and impact
  • Assist in the recruitment of colleagues into your branch, including apprentices, and ensure their development is tailored to their talent progression
Requirements:
  • Great leadership skills and experience of working with other colleagues
  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of colleagues to maximize job satisfaction, performance, and talent succession
  • Competent IT skills
Our SMILE Values:
  • Supportive
  • Motivational
  • Innovative
  • Loyal
  • Excellent

We are committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.