Senior Care Operations Manager

1 week ago


Gateshead, Gateshead, United Kingdom Helping Hands Full time

About Helping Hands

We're a leading home care provider with a strong commitment to supporting adults of all ages to maintain their independence and stay in the place they know and love.

Our team is passionate about delivering high-quality care, and we're now looking for a Senior Care Operations Manager who shares our values and vision.

Main Responsibilities

  • Manage the day-to-day operations of our branch to ensure efficiency, profitability, and exceptional customer care.
  • Hold the CQC/CIW registration for the branch and ensure compliance with CQC/CIW guidelines.
  • Recruit and develop a team of carers, guiding them through the recruitment process and providing ongoing support.
  • Identify new business opportunities and contribute to the commercial growth of the branch.
  • Regularly review branch operations to ensure customer needs are met and policies are implemented effectively.
  • Support staff and carers with training and development, promoting a culture of excellence within the branch.

About You

To succeed in this role, you'll need a level 5 NVQ in Management in care or be willing to work towards achieving this. You'll also require knowledge of regulatory requirements and best practice in line with CQC/CIW guidance, as well as experience working in the care sector at management level. A full UK driving licence and access to your own vehicle are also essential.

Benefits

  • Career progression opportunities
  • 23 days annual leave, rising to 25 after 2 years of service
  • Blue Light Card offering discounts from business and services
  • Access to our employee assistance programme
  • Support to complete nationally recognised qualifications
  • Refer a friend scheme
  • Bonus scheme
  • Annual salary review

We're committed to promoting a diverse and inclusive workforce, and all applications will be treated fairly in line with our Equality and Diversity Policy.



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