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RS Local Branch Manager

4 weeks ago

Gateshead, Gateshead, United Kingdom RS Group plc Full time

About the Role

As a Branch Manager at RS Group plc, you will be responsible for leading and developing a high-performing team to deliver sustainable and profitable growth from customers in the UK market. You will be accountable for shaping and executing our Go-To-Market strategy, ensuring all targets are achieved and a world-class customer experience is consistently delivered.

Key Responsibilities

  • Lead, develop, and inspire the branch team to execute our Go-To-Market strategy.
  • Shape and deliver customer contact channels, including social media, face-to-face, telephony, email, and web.
  • Provide a seamless service, driving a truly world-class customer experience.
  • Develop and implement a strategy to drive sustainable continuous improvement in processes and people.
  • Manage budgets, risks, and compliance in a large and complex organisation.
  • Improve customer experience and implement operational service capabilities for new service propositions.
  • Manage stakeholders, influencing, negotiating, and gaining buy-in at all levels of the organisation.

What We Offer

At RS Group plc, we offer a range of benefits, including quarterly performance bonuses, enhanced maternity and paternity leave, private healthcare, and generous annual leave. We also have a number of new Family Friendly Policies, including support for people with ongoing health conditions, women at different life stages, and neurodiverse colleagues and families.

About Us

RS Group plc has been solving industry problems for over 80 years. We turn the 'what ifs' into the 'why nots', the impossible into the possible. Our purpose is to make amazing happen for a better world. We offer service and product solutions, sending out a parcel every 2 seconds to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.