Lift Industry Senior Manager Position in the North of England
2 weeks ago
Stannah, a well-established lift solutions provider, seeks a seasoned professional to lead our operations in the Gateshead Branch.
We specialize in 24-hour maintenance, repair, and services for lifts, stairlifts, and lifting equipment across residential, industrial, and commercial sectors.
The Gateshead Branch boasts a substantial mixed portfolio ranging from the North of England across to Whitehaven and down to Lancaster, with a significant presence in Newcastle. Our services include comprehensive planned preventative maintenance, repair, and modernisation supply for various products, including stairlifts, platform access products, passenger, goods, and service lifts, as well as escalators and moving walkways.
To drive business growth in this region amidst strong competition, we require an energetic and experienced Lift Industry professional who can provide successful leadership to the c.40 staff in the Branch.
Key Responsibilities:
- Leadership: Set high standards for service delivery, health & safety, customer care, and operational efficiency.
- Team Management: Lead a dedicated team to ensure optimal performance and development.
- Customer Focus: Maintain strong relationships with clients, ensuring service meets their needs and expectations.
- Financial Management: Drive profitability through effective budget management and strategic decision-making.
- Operational Excellence: Oversee service provision, adhering to company standards and policies.
Requirements:
- A proven track record in service management within a comparable industry, ideally lift industry.
- Strong leadership skills with the ability to motivate and develop teams.
- A strategic business outlook for service in the Lift industry with knowledge of our chosen markets an advantage.
- Excellent communication and interpersonal skills.
- Commercial acumen in managing B2B and B2C relationships.
- Relevant business or management qualification.
What We Offer:
- Market Aligned Salary (£60,000 - £80,000 per annum), paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days' annual leave.
- Pension Scheme. Matched contribution/salary sacrifice.
- Management Bonus.
- Simplified Health Cash Plan. Allows you to claim towards health costs.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme.
- Employee Assistance Programme.
- Enhanced maternity and paternity provision.
- Free parking.
- Company Funded LinkedIn Learning Account.
- Car Allowance.
- Private Medical Insurance.
Stannah is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.
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