Operational Excellence Manager

5 days ago


Gateshead, Gateshead, United Kingdom Stannah Full time

Are you ready to drive service excellence and lead a team in the lift industry?

We are seeking an experienced Operational Excellence Manager to oversee our operations and uphold our commitment to safety and service excellence at our Gateshead Branch.

The maintenance and repair division of Stannah specializes in providing 24-hour maintenance, repair, and services for lifts, stairlifts, and lifting equipment across residential, industrial, and commercial sectors.

The Gateshead Branch holds a substantial mixed portfolio ranging from the North of England across to Whitehaven and down to Lancaster with its largest concentration in Newcastle, spreading then south to Northern areas of York.

Services include the provision of comprehensive planned preventative maintenance, repair, and modernization supply for all manner of stairlifts, platform access products, passenger, good, and service lifts plus escalator and moving walkway products, including those from the wide range of new Stannah products as well as a portfolio of other world-class OEM's equipment.

A strong regional and national competition requires an energetic and experienced Lift Industry professional capable of growing the business by providing successful leadership to the c.40 staff in the Branch.

We are looking for someone who can set high standards for service delivery, health & safety, customer care, and operational efficiency.

You will be responsible for reporting to the Service Director and overseeing every aspect of Branch performance, from its current and future profit and portfolio mix, as well as building and implementing a long-term sustainable growth strategy for the Branch.

Key Responsibilities:
  • Leadership: Set high standards for service delivery, health & safety, customer care, and operational efficiency.
  • Team Management: Lead a dedicated team to ensure optimal performance and development.
  • Customer Focus: Maintain strong relationships with clients, ensuring service meets their needs and expectations.
  • Financial Management: Drive profitability through effective budget management and strategic decision-making.
  • Operational Excellence: Oversee service provision, including maintenance, repairs, and installations, adhering to company standards and policies.

As a seasoned leader, you should have a proven track record in service management within a comparable industry, ideally the lift industry.

A relevant business or management qualification would be highly valued.

We offer a competitive salary of around £65,000 - £80,000 per annum, depending on experience, as well as a range of benefits including profit share bonus scheme, pension scheme, management bonus, and more.

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.



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