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Lift Industry Branch Manager

1 month ago

Gateshead, Gateshead, United Kingdom Stannah Full time

Job Description

Stannah, a trusted name in lift solutions, is seeking a Branch Manager to oversee our operations and uphold our commitment to safety and service excellence in our well-established Gateshead Branch.

The maintenance and repair division of Stannah specialises in providing 24-hour maintenance, repair, and services for lifts, stairlifts, and lifting equipment across residential, industrial, and commercial sectors.

The Gateshead Branch holds a substantial mixed portfolio ranging from the North of England across to Whitehaven and down to Lancaster with its largest concentration in Newcastle, spreading then south to Northern areas of York.

Services include the provision of comprehensive planned preventative maintenance, repair, and modernisation supply for all manner of stairlifts, platform access products, passenger, goods, and service lifts, plus escalator and moving walkway products, including those from the wide range of new Stannah products as well as a portfolio of other world-class OEM's equipment.

The considerable potential for continued business growth in this region requires an energetic and experienced Lift Industry professional, capable of growing the business in the face of strong regional and national competition, by providing successful leadership to the c.40 staff in the Branch.

Job Responsibilities:

  • Leadership: Set high standards for service delivery, health & safety, customer care, and operational efficiency.
  • Team Management: Lead a dedicated team to ensure optimal performance and development.
  • Customer Focus: Maintain strong relationships with clients, ensuring service meets their needs and expectations.
  • Financial Management: Drive profitability through effective budget management and strategic decision-making.
  • Operational Excellence: Oversee service provision, including maintenance, repairs, and installations, adhering to company standards and policies.

Skills and Experience:

  • Proven track record in service management within a comparable industry, ideally lift industry.
  • Strong leadership skills with the ability to motivate and develop teams.
  • A strategic business outlook for service in the Lift industry with knowledge of our chosen markets an advantage.
  • Excellent communication and interpersonal skills.
  • Commercial acumen in managing B2B and B2C relationships.
  • Relevant business or management qualification.

We are an equal opportunities employer and welcome applications from candidates of all backgrounds, identities, and abilities. We treat all our job applicants fairly and with respect.

Benefits Include:

  • Market Aligned Salary, paid on a monthly basis.
  • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits.
  • 25 days holiday, plus bank holidays.
  • Holiday scheme to buy extra days' annual leave.
  • Pension Scheme. Matched contribution/salary sacrifice.
  • Management Bonus.
  • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more.
  • Life Assurance Scheme.
  • Long Service award scheme, with holiday benefit.
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more.
  • Employee Assistance Programme. A workplace initiative to support and enhance well-being.
  • Enhanced maternity and paternity provision.
  • Free parking.
  • Company Funded LinkedIn Learning Account.
  • Car Allowance.
  • Private Medical Insurance.