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Ticketing & Box Office Operations Manager

2 months ago


London, Greater London, United Kingdom ASM Global Full time

About the Role

We are seeking a highly skilled and customer-focused Ticketing & Box Office Executive to join our team at OVO Arena Wembley. As a key member of our operations team, you will play a vital role in managing and developing the ticketing operation for our venue.

Key Responsibilities

  • Event setup and management, from creating manifests to show night and signing off figures.
  • Collaborate with Ticketing/Box Office teams and hirers to optimize event configurations, manage seat availability, advise on price breaks and handle ticket sales through to final reconciliation.
  • Coordinate with Ticketing Company/Agents/Promoter for accurate show setup.
  • Oversee Box Office operations on show days.
  • Assist Front of House Manager with ticketing/Box Office customer complaints.
  • Maintain seating plans database and grosses; liaise with ticketing supplier.
  • Report daily sales figures to promoters.
  • Ensure compliance with health and safety regulations and ASM Global Health & Safety Policy.
  • Utilize resources efficiently to reduce waste and costs.
  • Lead and manage using key competencies: planning, problem-solving, decision-making, performance management.
  • Perform additional relevant duties as directed by the Manager.

Requirements

  • Previous experience in ticketing or a box office environment.
  • Exceptional customer service.
  • Excellent written, telephone and interpersonal skills.
  • Proven ticket sales experience.
  • Passion for the live events industry.
  • Proficiency in Microsoft Office packages; including Excel.

About Us

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. We welcome discussions about flexible working arrangements and are dedicated to providing a fair and transparent assessment process.