Implementation Solutions Manager
5 days ago
Learn Amp is a rapidly growing, award-winning company on a mission to unlock each organisation's potential through the development and alignment of its people. In short, we're making work-life work better. We've built a unique People Development Platform that helps our global customers drive learning, connectivity, and performance in their people—all in one place.
Our team is passionate about delivering exceptional customer experiences, and we're looking for a skilled Implementation Solutions Manager to join our talented team. As a key member of our implementation team, you'll play a vital role in ensuring our customers have the best possible start to their journey with us.
The OpportunityYou'll be working closely with our customers to onboard them efficiently and effectively, using our proven 6-stage project methodology. You'll be responsible for understanding customer needs, designing solutions, and providing support throughout the customer journey. You'll also lead the scoping and execution of technical work, including integration configuration and customisation.
We're looking for someone with strong leadership experience, excellent communication skills, and a coaching approach. You'll be able to build strong relationships with customer stakeholders at all levels, manage their expectations, and balance their needs with Learn Amp's interests.
Key Responsibilities- Lead implementation projects: Onboard new customers efficiently and effectively, using our proven 6-stage project methodology.
- Understand customer needs: Learn about the customer's goals and how Learn Amp can help with their people development strategy and business objectives.
- Design solutions: Coach new customers in implementing solutions that meet their goals, providing support through platform training, customer education resources, prototyping, and testing plans.
- Support the wider customer journey: Provide solutioning support at other parts of the customer journey using your implementation expertise, including pre-sales support and assisting existing customers post-launch.
- Drive technical implementation: Lead the scoping and execution of technical work, including integration configuration and customisation.
- Manage relationships: Build and maintain positive, trusted relationships with customer stakeholders at all levels.
- Monitor and report metrics: Use tools like Typeform, Excel, and PowerBI to track and report on key metrics such as project timelines, budget utilization, customer satisfaction, and adoption rates.
- Leadership experience: Demonstrated ability to manage and mentor a team, providing guidance and support to ensure high performance and professional development.
- 3+ years' experience working as an Implementation Manager or similar role, managing simultaneous projects successfully.
- Clear, confident, and persuasive communicator: You quickly build rapport with senior stakeholders, establishing strong relationships at all levels.
- Skilled presenter: You deliver meetings, presentations, and technical training confidently and professionally, keeping the audience engaged.
- A coaching approach: You excel at asking the right questions at the right time, guiding customers to uncover insights about their goals and priorities, and empowering them to find their own solutions.
- Technically adept: You are proficient in configuring or quickly learning LMS/LXP platforms and related software.
- Detail-oriented with a keen eye for patterns: You're a skilled technical troubleshooter, able to independently investigate issues, identify patterns, and determine next steps.
- Experienced with project management tools: You have hands-on experience with project management and analytics tools such as Monday.com, the Atlassian Suite, HubSpot, and PowerBI, or similar platforms.
- Salary: £50,000—£55,000 (dependent on experience).
- Holidays: 25 days paid holiday, increasing with tenure, plus the option to buy additional leave.
- Bank Holiday Substitution: Flexibility to use bank holidays elsewhere in the year.
- Remote Work: 25 days work-from-anywhere, increasing with tenure.
- Sabbatical Leave: Option after 5 years.
- Employee Options Scheme: Available after 12 months.
- Hybrid Work Model: Flexible working with a Central London office.
- Equipment: Work laptop and £250 new joiner equipment budget.
- Health Insurance: Private medical insurance with Vitality.
- Wellbeing Support: Annual eye test and TalkLife Workplace platform.
- Cycle to Work Scheme: Available.
- Employee Perks Program: Perks at Work.
- Company Social Events: Monthly events and weekly Lunch and Learn sessions.
- Learning and Development: Commitment to your growth with internal mentors and external coaching.
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