Current jobs related to Complaints Officer - Coventry, Coventry - University Hospitals Coventry and Warwickshire NHS Trust

  • Complaints Officer

    4 weeks ago

    Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Job SummaryAre you looking for a challenging role in a dynamic healthcare environment? We are seeking a highly skilled Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.Main ResponsibilitiesInvestigate and respond to patient complaints in a timely and professional manner.Collaborate with senior...

  • Complaints Officer

    4 weeks ago

    Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Job SummaryAre you looking for a challenging role in a dynamic healthcare environment? We are seeking a highly skilled Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust.Main ResponsibilitiesInvestigate and respond to patient complaints in a timely and professional manner.Collaborate with senior...

  • Complaints Resolution Specialist

    3 weeks ago

    Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Job SummaryWe are seeking a highly skilled Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. The successful candidate will be responsible for investigating and responding to complaints and enquiries in a timely and professional manner.Main ResponsibilitiesReview and investigate complaints and...

  • Complaints Support Specialist

    1 week ago

    Coventry, Coventry, United Kingdom Elegant Clutter Ltd Full time

    {"id":"1","title":"Job Description for Complaints Technical Expert","content":" Job Title: Complaints Technical Expert Elegant Clutter Ltd is seeking a skilled Complaints Technical Expert to join our team. In this role, you will provide technical support to our customers, addressing their queries and resolving issues efficiently. Key Responsibilities: ...

  • Residential Liaison Officer

    3 weeks ago

    Coventry, Coventry, United Kingdom Skilled Careers Full time £14 - £19

    Job Title: Residential Liaison OfficerJob Summary:We are seeking a highly skilled Residential Liaison Officer to join our team at Skilled Careers. As a key member of our team, you will be responsible for providing exceptional support to tenants in their homes, ensuring that all planned works, queries, and complaints are handled in a timely and efficient...

  • Resident Liaison Officer

    3 weeks ago

    Coventry, Coventry, United Kingdom Skilled Careers Full time

    Job Title: Resident Liaison OfficerLocation: CoventryJob Type: ContractAbout the Role:We are seeking a Resident Liaison Officer to join our team at Skilled Careers. As a Resident Liaison Officer, you will be responsible for providing support to tenants in their homes and helping to ensure that all planned works, queries and complaints are dealt with in a...

  • Senior Customer Relations Officer

    3 weeks ago

    Coventry, Coventry, United Kingdom Stonewater Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Relations Officer to join our team at Stonewater. As a key member of our customer complaints service, you will play a crucial role in delivering a proactive, positive, and impactful customer experience.Key ResponsibilitiesInvestigate and resolve complex stage two complaints in a timely and effective...

  • Senior Customer Relations Officer

    3 weeks ago

    Coventry, Coventry, United Kingdom Stonewater Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Relations Officer to join our team at Stonewater. As a key member of our customer complaints service, you will play a crucial role in delivering a proactive, positive, and impactful customer experience.Key ResponsibilitiesInvestigate and resolve complex stage two complaints in a timely and effective...

  • Bank Housing Officer

    4 weeks ago

    Coventry, Coventry, United Kingdom Serco Inc. Full time

    Job Summary:We are seeking an experienced Housing Officer to join our team on a bank basis. As a key member of our team, you will be responsible for ensuring the safety and habitability of allocated hotels, as well as providing support to service users and liaising with third parties.Key Responsibilities:Ensure allocated hotels are safe, habitable, and fully...

  • Bank Housing Officer

    4 weeks ago

    Coventry, Coventry, United Kingdom Serco Inc. Full time

    Job Summary:We are seeking an experienced Housing Officer to join our team on a bank basis. As a key member of our team, you will be responsible for ensuring the safety and habitability of allocated hotels, as well as providing support to service users and liaising with third parties.Key Responsibilities:Ensure allocated hotels are safe, habitable, and fully...

  • Resident Liaison Officer

    3 weeks ago

    Coventry, Coventry, United Kingdom Skilled Careers Full time

    Main Contractor Liaison RoleWe are seeking a Resident Liaison Officer to join our team at Skilled Careers. This is a contract position covering Coventry, Birmingham, and the Black Country.Key Responsibilities:Provide support to tenants in their homes and ensure that all planned works, queries, and complaints are dealt with in a timely manner.Be based at one...

  • Investigator - Public Interest and Governance

    1 week ago

    Coventry, Coventry, United Kingdom Local Government & Social Care Ombudsman (LGSCO) Full time

    Hybrid Working OpportunityWe are seeking a highly skilled Investigator - Public Interest and Governance to join our team at the Local Government & Social Care Ombudsman (LGSCO). This is an exciting opportunity to work in a collaborative environment where you will be responsible for assessing and investigating complaints made to the LGSCO by the public.As an...

  • Customer Relations Specialist

    3 weeks ago

    Coventry, Coventry, United Kingdom Stonewater Full time

    Role OverviewAs a Senior Customer Relations Officer at Stonewater, you will play a crucial role in enhancing the customer experience for our 75,000 customers across our portfolio of affordable properties. Your expertise in complaint handling, particularly in complex stage two cases, will be instrumental in mitigating reputational risk and ensuring our...

  • Customer Experience Ambassador

    1 month ago

    Coventry, Coventry, United Kingdom Nixor Full time

    About NixorNixor is a leading provider of luxury automotive services, dedicated to delivering exceptional client experiences and support.Job SummaryWe are seeking a skilled Complaints Handler to join our team in the Complaints/Relationship Centre, an integral division within our Customer Experience function.Key ResponsibilitiesServe as a knowledgeable...

  • Customer Experience Ambassador

    1 month ago

    Coventry, Coventry, United Kingdom Nixor Full time

    About NixorNixor is a leading provider of luxury automotive services, dedicated to delivering exceptional client experiences and support.Job SummaryWe are seeking a skilled Complaints Handler to join our team in the Complaints/Relationship Centre, an integral division within our Customer Experience function.Key ResponsibilitiesServe as a knowledgeable...

  • Band 3 Admin Support Officer

    1 week ago

    Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Job SummaryThis is an exciting opportunity to join our team as an experienced administrator, providing comprehensive support to operational and clinical teams within our Adult Physical Health services.Main ResponsibilitiesAllocate tasks to Band 2 staff and support with training new starters, utilizing excellent communication and organizational skills.Provide...

  • Luxury Car Customer Experience Specialist

    4 weeks ago

    Coventry, Coventry, United Kingdom Nixor Full time

    About NixorNixor is a leading provider of luxury automotive services, dedicated to delivering exceptional client experiences and support.Job SummaryWe are seeking a skilled Complaints Support Handler to join our team in the Complaints/Relationship Centre. As a key member of our Customer Experience function, you will play a vital role in ensuring effective...

  • Customer Experience Specialist

    3 weeks ago

    Coventry, Coventry, United Kingdom Caresoft Global Limited Full time

    Job SummaryWe are seeking a skilled Customer Experience Specialist to join our team at Caresoft Global Limited. As a key member of our client experience team, you will be responsible for delivering exceptional customer service and resolving client complaints in a timely and professional manner.Key ResponsibilitiesRespond to client enquiries and complaints in...

  • Air Conditioning Operations Manager

    1 month ago

    Coventry, Coventry, United Kingdom Sureserve Group Full time

    About the RoleThe Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. As a key member of our team, you will be responsible for leading and managing our field-based operational team.Key ResponsibilitiesLead and manage the field-based operational team to...

  • Commercial Sales Coordinator

    2 weeks ago

    Coventry, Coventry, United Kingdom CEMEX Full time

    Cemex is a leading construction materials company that focuses on more sustainable products and solutions. The materials we produce contribute to new homes, schools, leisure facilities, hospitals, retail centers, road and rail improvements, and other vital building and infrastructure projects across the UK.The company values everyone's quality of life and...

Complaints Officer

2 months ago

Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time
Job Summary

We are seeking a highly skilled and experienced Complaints Officer to join our Patient Experience Team at University Hospitals Coventry and Warwickshire NHS Trust. As a key member of our Quality Department, you will play a vital role in ensuring that complaints and enquiries are investigated and responded to in a timely and professional manner.

Main Responsibilities
  • Review and investigate complaints received from patients and their families, ensuring that all necessary actions are taken to resolve the issue.
  • Collaborate with senior staff members and other departments to ensure that complaints are handled efficiently and effectively.
  • Maintain accurate records of complaints and investigations using Datix, our electronic records system.
  • Draft and finalize complaint responses, ensuring that they are clear, concise, and meet the required standards.
  • Provide expert support and advice to staff members on complaints handling and investigation procedures.
  • Contribute to the development and implementation of policies and procedures related to complaints handling and patient experience.
  • Establish and maintain effective relationships with patients, families, and staff members to ensure that complaints are handled in a sensitive and respectful manner.
Requirements
  • Proven experience in complaints handling and investigation, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and staff members.
  • Strong analytical and problem-solving skills, with the ability to investigate complex complaints and identify solutions.
  • Ability to work independently and as part of a team, with a high level of flexibility and adaptability.
  • Proficiency in Microsoft Office, particularly Word and Excel.
About Us

University Hospitals Coventry and Warwickshire NHS Trust is a leading healthcare provider in the UK, committed to delivering high-quality patient care and excellent patient experience. We are proud to be recognized as a Pathway to Excellence designated organization and are committed to building an inclusive and diverse workforce.