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Customer Service Coordinator

2 months ago

Eccles, Salford, United Kingdom Culina Group Full time

Job Summary

We are seeking a highly skilled Customer Service Administrator to join our team at Culina Group. As a key member of our Customer Service Team, you will play a vital role in supporting the day-to-day administration of customer services, providing exceptional contract support and customer service in a fast-paced environment.

Key Responsibilities

  • Provide outstanding customer service and support to internal and external customers.
  • Resolve customer queries and issues in a timely and professional manner.
  • Process and manage customer orders and requests.
  • Collaborate with internal teams to ensure seamless customer service delivery.
  • Maintain accurate records and reports to ensure compliance and quality standards.
  • Develop and implement process improvements to enhance customer service and efficiency.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficient in Microsoft Office and other relevant software applications.
  • Experience in a customer-facing role, preferably in a logistics or supply chain environment.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading logistics and supply chain company.