Customer Service Coordinator

6 days ago

Eccles, Salford, United Kingdom Culina Group Full time
Job Title: Customer Service Administrator

We are seeking a highly skilled and dedicated Customer Service Administrator to join our team at Culina Group. As a key member of our Customer Service Team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and concerns.
  • Resolve customer issues and complaints in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Maintain accurate and up-to-date records of customer interactions and issues.
  • Develop and implement process improvements to enhance customer satisfaction and experience.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficient in Microsoft Office and other relevant software applications.
  • Experience in customer service or a related field is an asset.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to make a real difference in the lives of our customers.

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